Alan Wake code from Quantum Break XB1 Bundle says Try the code again. We couldn't find the ...

left OvR pudinS · Apr 5, 2016

Hey all, I just got the Quantum Break XB1 bundle at midnight (around 15 hours ago). I am trying to redeem my Alan Wake code but it is giving me the above error message. I have tried numerous times in the past few hours, tried redeeming through xbox.com and
no dice. What can I do to get my game and content?

- Domenic

:)

Chouylai · Apr 5, 2016

Can't redeem 3 month gold prepaid

Try the code again
We couldn't find the code you entered. Check the code and then try entering it again.

TSM4000
541137c9-ac26-4bda-836b-18eb52eebd38
2015/12/15 - 05:42:37 UTC

TheNakedApple2 · Apr 5, 2016

14 Day Xbox One Trail

When I wanted to my 14 day trail on Xbox one it says "We couldn't find the code you entered. Check the code and then try entering it again."

I tried again and it says that again!

Please help me.

Mister Beep · Apr 6, 2016

Hey left OvR pudinS!

Normally there will be a specific error code you get in the bottom right part of the error screen, could you check if there is an error code and post it back? This will narrow down the exact issue!

left OvR pudinS · Apr 11, 2016

I am extremely sorry for the late reply, school is certainly a drain sometimes. I just tried it about 10 minutes before this post and I got the same message. It says what I have in my title plus this:

TSM4000

353cf266-4000-4828-8c05-20b846d1eeea

2016/4/11 - 17:31:11 UTC (Or 1:31 EST)

Mister Beep · Apr 12, 2016

Thanks left OvR pudinS!

Could you give it another shot? Some users experiencing similar issues have reported back saying they were able to redeem the code. If the code doesn't work, please send me the code in a private message so we can take a deeper look.

To private message me, click the little envelope below this post. Thanks!

left OvR pudinS · Apr 20, 2016

Hey Mister Beep, I had sent you a private message and I understand you are probably busy. How would I know that I received a reply from you? Also, in addition to my code not working (which i have also tested on the Windows 10 Xbox app AND the Website, still
getting TSM4000), I have also not received my Windows 10 download code for my PC. When would I be getting that? It has been a few weeks.

Misses Quinzel · Nov 3, 2018

Hey, left! If Mister Beep responded to you, you would be able to read them
here. Check and see if you are able to see a reply from him.

VicJoke

Mister Beep, in my case is the code included in the Xbox One Bundle: Quantum Break + Alan Wake

Mister Beep

Hey there!

When did you purchase/redeem the Quantum Break code? In order to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare, you would have needed to redeem the digital code before April 4th, 2016 (or April 10th in US, Canada, and UK) to
be eligible. If the code was redeemed on your account after those dates, unfortunately you're not eligible to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare codes.

In regards to Alan Wake, did you purchase an Quantum Break Xbox One bundle, or did you purchase a digital code for Quantum Break? That will help us a bunch.

Mister Beep

Hey Leonix!

Thanks for posting! When did you redeem the Quantum Break code? In order to receive Qyuantum Break on Windows 10 and Alan Wake's American Nightmare, you would have needed to redeem the code before April 4th, 2016 (or April 10th in US, Canada, and UK) to
be eligible. If the code was redeemed on your account after those dates, unfortunately we'll be unable to assist further.

Also, the code for Alan Wake is located in the Quantum Break Xbox One bundle packaging. I recommend checking that out to find that code.

Krisander 1998

I have also Pre-Ordered Quantum Break, but I we will not get the Alan Wake Codes before Quantum Break is released and we have bought it on 5th April.

NamelessOne9080

Hi, I guess I didn't communicate clearly. I bought the XBox One special edition Quantum Break bundle (www.xbox.com/.../special-edition-quantum-break-bundle)
and there was no code for Quantum Break in the box. I'm not talking about windows 10 promotion - I mean no Xbox One code for Quantum Break at all. There was a code for Live Gold trial and a code for Alan Wake that I redeemed on my main account. It was a sealed
box, new. I have the serial number if necessary.

Alan Wake code from Quantum Break XB1 Bundle says Try the code again. We couldn't find the ...