Age Verification Error

1_A.N_1 · Jul 20, 2023

I was trying to log in using Microsoft account to play Minecraft, but it tells me that I need to verify my age.

When I click verify page, it only gives one option: through Korean phone number, which I do not have.

I don't live in Korea and I am not sure why this issue is occurring.
How can I change the setting so that I don't have to verify or verify using US phone number?

Thank you.

:)

je sung

the age verification is broken it takeme to error

Glenn Rue

Thanks for replying back, CBXNG97.

Apologies for the late reply, I had to consult with co-workers to how complex this issue of yours is. So, the age verification process being triggered suggests that the date of birth registered in this account is incorrect. Basically, the account is treated as a child account due to the incorrect birthdate.

At this point, you need to update the date of birth of this account using the steps in the link below. This is the only way to get around this issue once and for all.

https://support.microsoft.com/en-us...-account-837badbc-999e-54d2-2617-d19206b9540a

Thanks again for choosing Microsoft! We’re here when you need us.

Respectfully,

Glenn

CBXNG97

Hello,

The last time I accessed my account was today. I have no error upon logging into the account generally. The domain of the account is @gmail, and upon visiting the website linked I get all green checkmarks.

I just have been unable to log into Minecraft specifically using it as it asks me to verify age using a Korean phone number. I believe this issue is being caused by my Microsoft account accidentally being set to Korea upon creating it, however I changed it to the correct region (UK) and it is still occurring,

Thank you for your help.

Glenn Rue

Hello, CBXNG97.

Welcome to the Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.

We understand that you're unable to play Minecraft because you Microsoft account due to encountering age and account verification upon logging-in.

When it comes to account issues it mostly involves self-help articles and automated tools. If an article or tool does not work for you it's possible that there's an underlying issue that we need to address first. So, let us work together as a team to get to the bottom of this issue of yours. But to better assist you I need to ask:

1) When was the last time you successfully logged-in to this account? I need an exact date or an estimate on the year it was last accessed.

2) What's the domain of this Microsoft account? I don't need the actual address. I just need to know if it's @Outlook.com or @Hotmail.com or @Live.com or @MSN.com.

3) Are you getting all green checkmarks when visiting the following website?

https://portal.office.com/ServiceStatus

4) If you go to https://account.microsoft.com/ and attempt to log in to your account using the last password you remember for it, are you getting the error in the photo below? If you get something else, please provide us a photo of it. If you get something else, please provide us a photo of it. There are actually two different versions of this error message in the photo below, hence the necessity of an actual photo of what you see on your end.

CLICK HERE FOR PHOTO

Hope to hear from you soon.

Respectfully,

Forum Moderator

Microsoft Community

Tomm_A

Hello 1_A.N_1

Greetings!

Thank you for posting in Microsoft Community.

It seems that you are trying to sign in your account to play Minecraft and is unable to because of account problem. Let us check on this and see on what we can do to help resolve your concern.

Since you need to verify your age, it will route you to check the details of your Microsoft account. To make sure that it is the owner making the changes, we need to verify the account by sending the verification code to your alternate phone number or email address. These options will depend on the security information added to your account. If you cannot access the phone number, you can select your email address if available. You can select, "I do not have of these" if none is applicable then it will route you to recover the account. Follow the instructions exactly until you can make changes with your account like adding additional information where verification codes are sent.

For your reference, see: How to change a birth date on a Microsoft account - Microsoft Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Age Verification Error