Age of Empires Defintive edition & Support not calling me back

Discus and support Age of Empires Defintive edition & Support not calling me back in XBoX on Windows to solve the problem; I reported an issue with Age of Empires definitive edition issue from Microsoft Ireland and requested a call back which has not arrived yet, I have now... Discussion in 'XBoX on Windows' started by DavidHeffernan, Dec 10, 2018.

  1. DavidHeffernan
    DavidHeffernan Guest

    Age of Empires Defintive edition & Support not calling me back


    I reported an issue with Age of Empires definitive edition issue from Microsoft Ireland and requested a call back which has not arrived yet, I have now reported this twice (1st nearly and hour ago, 2 15 minutes ago). Am I wasting my time trying to get a
    support call? The current wait time was 2 minutes on the 1st, 5 minutes on the 2nd and is now 2 minutes. Bizarre...

    Anyway I purchased Age of Empires Definitive edition, but it won't load, it starts to load and crashes with no error code. I have tried installing a free game from Microsoft, ensuring push to install is enabled, UI is enabled, re-installing, turning off
    anti virus, starting the game without Internet running.

    Anyone any Ideas? I am on a I7 2600, 8 gb ram with Nvidia GTX 560.

    :)
     
    DavidHeffernan, Dec 10, 2018
    #1
  2. pawncrackers Win User

    Age of Empires Defintive edition & Support not calling me back

    Hi there,

    I don't know if this will help you, as it's an old thread, but I found this after reading your post , mentioning an application hang error. It may be worth looking online for more potential troubleshooting advice, using that error info:

    https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/programs-stop-responding-with-application-hang/fada9d6e-7173-e011-8dfc-68b599b31bf5

    I can immediately see that this is a Windows 7 based answer, I'm on the presumption you are using Windows 10?

    L
  3. DavidHeffernan Win User

    Age of Empires Defintive edition & Support not calling me back

    No still the same.

    This is the error log from windows if its any use?:

    Log Name: Application

    Source: Windows Error Reporting

    Date: 07/12/2018 22:36:08

    Event ID: 1001

    Task Category: None

    Level: Information

    Keywords: Classic

    User: N/A

    Computer:

    Description:

    Fault bucket 1168729448876728406, type 5

    Event Name: MoAppHang

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: Microsoft.MSDallas_1.3.14215.2_x64__8wekyb3d8bbwe

    P2: praid:App

    P3: 0.0.0.0

    P4: 00000000

    P5: 228f

    P6: 2097152

    P7:

    P8:

    P9:

    P10:

    Attached files:

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFB5A.tmp.WERInternalMetadata.xml

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFBB9.tmp.xml

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFBB8.tmp.csv

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFBD8.tmp.txt

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_Microsoft.MSDall_f07b0298c81ef77a8184d8c15684ed2f583499_af604593_09df007b

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 5c45d3cc-03c9-4769-a4b5-416d998f9e42

    Report Status: 268435456

    Hashed bucket: 0855195a912a7354d038293dd6d5e056

    Cab Guid: 0

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-12-07T22:36:08.231769700Z" />

    <EventRecordID>13063</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DESKTOP-L86FF0U</Computer>

    <Security />

    </System>

    <EventData>

    <Data>1168729448876728406</Data>

    <Data>5</Data>

    <Data>MoAppHang</Data>

    <Data>Not available</Data>

    <Data>0</Data>

    <Data>Microsoft.MSDallas_1.3.14215.2_x64__8wekyb3d8bbwe</Data>

    <Data>praid:App</Data>

    <Data>0.0.0.0</Data>

    <Data>00000000</Data>

    <Data>228f</Data>

    <Data>2097152</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFB5A.tmp.WERInternalMetadata.xml

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFBB9.tmp.xml

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFBB8.tmp.csv

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFBD8.tmp.txt</Data>

    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_Microsoft.MSDall_f07b0298c81ef77a8184d8c15684ed2f583499_af604593_09df007b</Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>5c45d3cc-03c9-4769-a4b5-416d998f9e42</Data>

    <Data>268435456</Data>

    <Data>0855195a912a7354d038293dd6d5e056</Data>

    <Data>0</Data>

    </EventData>

    </Event>
  4. XBF Paul M Win User

    Age of Empires Defintive edition & Support not calling me back

    Hiya!

    Paul from the Xbox Forums Team here to assist, it sounds like you're experiencing an issue with launching Age of Empires Definitive Edition. I also see that you've tried several troubleshooting steps to resolve the issue. To get some further information
    is your Windows PC up to date?

    Happy Gaming!

    Paul Xbox Forums Team!
  5. XBF Crystal P Win User

    Age of Empires Defintive edition & Support not calling me back

    Hi there
    David,

    Thanks for the reply! I'm sorry to hear about the issue with the game crashing.



    When you start Microsoft Windows, typically there are several programs that start automatically and run in the background
    that may interfere with the game. You are correct programs may include antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically.



    Try this:

    Perform
    a Clean Startup to determine whether background programs are interfering with your games or programs

    Hope this helps.
  6. DavidHeffernan Win User

    Age of Empires Defintive edition & Support not calling me back

    Actually looking at windows log, I am getting "application hang" code 1002
Thema:

Age of Empires Defintive edition & Support not calling me back

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