Age of Empires Definitive Edition will not start

Age of Empires II: Definitive Edition was released on November 14, 2019 for Windows only.

https://www.microsoft.com/pt-br/p/a...tion/9njdd0jgpp2q?activetab=pivot:overviewtab

Hello Stuart, glad to know from you.

May I know if you tried to reinstall the game using the Xbox app available on Windows instead of the Microsoft store?

If not, please do it. If the issue persists after that, may I know if you tried all the possible solutions regarding issues when trying to launch/start the game using the related support article?

https://support.ageofempires.com/hc/en-us/artic...

Hello there, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this

But before that please tell me:

Is this happening with more games?
Did you installed the game from the Microsoft store or you used instead the Xbox app?
Are you using a Windows insider build?
What procedures you tried so far to fix this in your PC?

Hello Stuart
I'm happy to know you're able to play finally!

For now have a good day, and you can always create a need post if you need help in the future urple_heart:

PS: You can give feedback to the community, if you found an answer helpful feel free to click "yes" or "no" below it

Hi,

Thanks for your reply. I originally purchased the game from the Microsoft store so I thought that I would have to pay again if I used Xbox.

What I did was uninstalled the game and then restarted my PC. Then went to Microsoft store and found my game on their site, downloaded and installed.

IT WORKS!!!!

I think the solution was to uninstall and start again. I wasn't sure I could do this as I haven't used Microsoft store before but found that I could without any additional charges.

Thank you very much for giving me some ideas and confidence.

Stuart