After wiping my xbox I have lost my profile. How can I recover if I no longer have access...

Hi David!

Sorry to hear about what happened. Just a heads up that due to our account safety and security, only us the account owners have the ability to recover, verify account ownership, and make changes to our accounts.

In regard to changing your account email address, you may be asked to verify it for security purposes. Try to login the account using your old email to https://account.microsoft.com and check if it will accept your password and what options it will give you upon signing in to your account. If your password is incorrect, click on reset password option to start the recovery process. Simply follow the procedure you see on-screen.

As I said I wiped my drive and no longer have access to that

As the title says, I recently subscribed to Xbox Gamepass with a brand new microsoft account. Unfortunately, I have lost the password and I can not recover it by filling the recovery form. I have tried that multiple times and now it says limit has exceeded.

In this situation, how do I cancel my Xbox GamePass subscription since I have lost access to my microsoft account?

Hi Jake_536. My name is Kyle and I'm an independent advisor.

Has the account's email been changed? If so, unfortunately, it will not be possible to recover the account.

If not, you can try recovering the account using the online form: https://account.live.com/acsr

Please note that Microsoft/Xbox Support cannot assist further with account recovery.

Please reach back if you have further questions.

Thanks,
Kyle

Hello Tijn,my name is Oskayra, I will be happy to help you in any way possible.

I know how frustrating it can be to lose access to one of your accounts. The only alternative you have at this time is to submit the account recovery form. There is no other way. I have already investigated them and the only way to recover an account is as follows.

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form, you can enter the following link:

https://account.live.com/acsr

Here are some tips to help you complete the Microsoft account recovery form:

-One piece of advice I can give you is to get as much information as possible, the more information you give to Microsoft that can verify your identity and recover your account. Include your name, email address, date of birth, phone number, and any other information you can remember about your account.

-Be specific and precise. When answering the questions on the form, be specific and precise. For example, if you are asked for your date of birth that you used to create your account, don't just say "my date of birth." Instead, say "my date of birth is [date of birth]."

-Remember your passwords. If you know your account password it can help a lot to recover, as already said all possible information may be necessary.

-Be patient. The account recovery process may take several days or even weeks. Don't be discouraged if you don't receive a response right away.

Please note that Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the link below.

Support: https://support.xbox.com/contact-us/

If none of the aforementioned data does not work, the account may not be recovered.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

I hope the information is helpful to you, if not, let me know that I will be happy to continue helping you, good luck and happy day.

Sincerely,
Oskaira.