After sending in for repair, my controller has new issue, and was removed from my account

Discus and support After sending in for repair, my controller has new issue, and was removed from my account in XBoX on Consoles to solve the problem; Disregarding this being my 4th model, I sent my Elite Series 2 Core (Blue) controller I'm for repair under warranty, because (you guessed it) the RB... Discussion in 'XBoX on Consoles' started by Beezy96, Apr 4, 2024.

  1. Beezy96
    Beezy96 Guest

    After sending in for repair, my controller has new issue, and was removed from my account


    Disregarding this being my 4th model, I sent my Elite Series 2 Core (Blue) controller I'm for repair under warranty, because (you guessed it) the RB went out.

    It was returned to me, and the RB worked fine, however, I immediately discovered my right analog stick is "loosened" as in I can twist it like a screw now, also an issue I had with the 1st one I bought.

    The controller was returned without any repair notes, so I couldn't even see what exactly was done.

    Then I log in to see if the fixes would show under the device info. Only to find it has been removed from my account.

    Chatted with a support agent about it, who didn't have a clue about anything I was saying, and said they'd escalate the issue to higher management.

    Apologies if this comes off "mad", I say all of this in the most lighthearted, but serious manner lol.

    Anyone ever had this issue, or know where to find fix notes, or how to fix the twisty analog?

    :)
     
    Beezy96, Apr 4, 2024
    #1
  2. PedrQ007 Win User

    Xbox one controller will not sync to the console no matter what i do ive gone through the help videos and no luck.

    It is the console, not the controller. I have a controller desync problem too, worst is that Microsoft is not giving anyone any info on what the problem is. I think they are selling damaged consoles. Only way to fix that problem is to buy a new xbox, or
    to send yours to repair but manny have claimed that even after sending it for a repair it still has the same issues. Microsoft needs to adress this issue Assap!!!
  3. Starseid Win User

    Xbox one Elite controller

    If your device is under warranty, then you can send it off to repairs by following instruction under the Devices page of your Microsoft account, here: https://account.microsoft.com/devices/

    If your controller no longer has warranty, then repairs will be close to the same prices as buying a new controller as they usually send you an entirely new unit.
  4. SpiffPF2 Win User

    Xbox one controller right analogue stick drifting up

    My right thumb stick is drifting also. I updated my controller. Microsoft can you please fix this issue with a new update. Had to return my xbox for a new one due to loss of picture issue's. Had to send my kinect in for repairs. Now I am having issues
    with the controller. Had xbox one since February. Microsoft get your butts together and fix the issues before you release something or a patch. 1st 360 bricked on me after a month of purchase.
  5. skylaar Win User

    My games are gone

    I had a similar issue after transferring from my old Xbox One to my new X. I ended up removing my account from the X and then adding it back in to resolve the issue. Everything was there after I added my account back to the system.
  6. xDamnYouSalazar Win User

    How long is warranty (if there is one) good on the controller? And has this (see video in post) manufacturing defect been addressed?

    I'm posting the video again, because it DOES NOT show how to dismantle controller (and I seriously have to question your commitment to addressing my issue if you gloss over my question and the video so carelessly), the controller was already dismantled by
    the video creator to illustrate a flaw in its design specifically with the analog housing, this video is from early 2014 BTW so some time has passed since. Given that it has been a year and a half since the issue has been discovered and made public, I wonder
    if anything has been done to address it. I posted it because I have a technical issue and I need a solution, I need to know whether:

    (a) getting another controller will just have the same design flaw as that shown in the video, or

    (b) if a new controller will have addressed this design flaw specifically, or

    (c) that if I send it in for repair, will MS simply replace it with a controller with the same design flaw, or

    (d) will they repair it to original specifications (again, flawed), or

    (e) will they repair it beyond original specifications by making it more durable in the area it was weak so that the problem won't occur again so easily, or

    (f) if not any of the above, what?

    Again, getting answers to this will help me make a next course of action, be it to send it in for repair, get it replaced, or buy a third party controller that doesn't have these issues.

    Again, here is the video which DOES NOT show how to dismantle the controller, it shows an issue with the Xbox One analog housing design that's responsible for early controller demise, again I want to know if this has been addressed specifically, and I'd
    like to know specifically what'll happen if/when I send my Xbox One controller in for repair...

    [Mod Removed]

    Also, again, I got it with my console 10 months ago, is it under warranty still?

    **Leave thread unlocked in case I have follow up questions to the official response.**
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After sending in for repair, my controller has new issue, and was removed from my account

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