After Renewing Game Pass Ultimate, I cant connect to any online games, "servers are...

Hello,



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Thank you for your understanding.



Respectfully,

Hello Zachary Garrison,

Greetings!



Thank you for posting in Microsoft Community.

Based on the description, you are having issue connecting to the online multiplayer due to an error message. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to set your proper expectation that here in community forum, we do not have the advanced tool to check account's subscription history. What we can do is to provide related information to your concern and point you to the dedicated support team where you can get the best resolution to your concern.

If we may ask, have you changed your credit card or change the way you pay since the card that was tied up was expired already?

To check if your subscription was successfully renewed, check it through this link: Microsoft account | Services & subscriptions. You may also try removing the card and add it again to refresh it from previous error. To remove and readd the credit card, follow the steps below:

• Sign in to the Microsoft account you want to update.
  
  Microsoft account
  
• Go to Payment & billing and select Payment options.
  
• Under Payment methods, you can select Add a new payment method, View or edit card, or Remove card.
  
• Enter your updated info, and select Save. You're done unless you see more prompts.
  
• If that doesn't work, contact your bank or payment provider to verify your payment info.
  

For your reference, you may see: Pay a past-due balance to unlock your subscription | Xbox Support

Additionally, you may reach our live support channel directly because they have the right tool to identify what is causing the issue and help get to the bottom of this. To do so, follow the steps below:

• Please use this link: Contact us | Xbox Support
  
• Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
  
• If not, please select the country/region it is showing and select the correct one among the lists.
  
• Make sure to use to check the available contact times of the support.
  
• Select the "Contact Us" button
  
• Select the drop-down menu options that will match your concern.
  
• The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
  
• On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
  
• If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
  
• Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Yes, but I just did the game pass ultimate for 14.99 just to avoid any other problems...as the game centers around online play it makes since now after I've deleted, re downloaded, held the reset button, un plugged it, cursed at it lol. But as soon as I renewed my live ultimate subscription.....let me right in

Xbox Live (actually the Xbox Network) is just the service used to connect to the servers. Gold is the subscription required to play online. It's also available through Game Pass Ultimate.

Hello again, the value for uprade is the amount you had paid for Game PAss Ultimate, whether 1, i2 or 3 months, after that as I mentioned the Gold that has in the account will convert to Game Pass Ultimate, ideally after the conversion turn off the auto-renewal.