After redeeming a code, i was informed that it already been taken, how to solve it

Hi a_bd_gamer1 daery,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience. As per description, you encountered issue redeeming gift codes and it says that it was already taken.

We could not really imagine how important it is for you to be able to rectify this issue at the soonest possible time. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your account. Kindly follow the steps below to contact our live support team.

1. Contact us | Xbox Support
   
2. Select the " See Contact Options" or "Request a Call" button
   
3. Select the following drop-down menu options in the following order:
   What are you having trouble with? - Subscriptions & Billing
   What's the issue? -I can't redeem a code
   
4. The third box will ask you to describe your issue "code already redeemed" and then select the "Next" button.
   
5. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
6. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   

Lastly, below you will find a link to an Xbox support article titled "Troubleshoot gift card and code issues". This will provide you with more information regarding the matter. Link: Troubleshoot gift card and code issues | Xbox Support





We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.

We wish you a good day!



Kind regards



Xbox Forum Moderator

Microsoft Community

Hello LogGuy

I know this situation can be frustrating and we're here to help. I understand you're having trouble redeeming a code for Minecraft Windows 10 edition. Where did you acquire the code itself? Is there a chance that it has been redeemed to another account or
that someone else has already redeemed it? Let us know a bit more information about what you're experiencing to determine how to best assist you. Take a look at this support article for a bit more information about redeeming codes:

How to redeem gift cards and codes

Hi guys. I bought a game for my son from work so sent it as an email with the gift code. As soon as we got home and put code in it says the code has already been redeemed! How do I get a new code. Its not possible that anyone already redeemed it.

Hello, I bought a game from the CDkeys site and I was struggling for almost a week with them together to solve this problem. Please give me some support because I have allocated a considerable amount for a game that tells me that it is already installed
on another. consoles what is not true.

Hi Mister Beep,

Just checked that page, and it looks like it could be the issue at this stage, I have locations for Australia as well as the US, Russia and even Aruba...

The codes are for Gears of War, as well as prepaid codes for XBLive.

I'll see how with redeeming the codes after the billing location issue has been solved.

Thanks

If that code has already been redeemed, please check
https://billing.microsoft.com to ensure the points haven't been credited to your account. If they haven't, please contact the retailer to inform them the code had been redeemed previously.