After MS Security Update, Star Club cannot be played anymore

Hello RikCarole,

This behavior is typical of an update that failed to install properly or got stuck somewhere during the process. Please try the following steps to make certain that everything is fully and completely up to date:

1. Press the Windows key

2. Type in Windows Update

3. Under the search bar you see on the right, choose Check for Updates

4. In the Windows Update screen, press the Check Now button

5. Even if it doesn't seem to find any updates, click on View Details

6. Install any updates you see that haven't been installed- including optional ones

7. Restart using the restart option from the shutdown menu.

Then please try these steps to make certain that everything from the updates is properly synched:

1. Press Windows Key + R

2. In the box, type wsreset.exe and press Enter

3. This will re-launch the Windows Store

4. Hover over the right-hand side to bring up the charm bar

5. Choose Settings

6. Choose App Updates

7. Choose Sync licenses

If you find that these steps show that you are completely up to date, then please try the following refreshed installation in order to fix any possible corruption in the game’s files. Uninstall the game and then restart your system by selecting the “Restart”
option from the shutdown menu. Once you’re back up and running, press the Windows Key+R and type wsreset.exe in the dialog box and press Enter. This will refresh and re-open the Windows Store app and you can reinstall the game.

More info:

- I replayed one game in the Star Club

The star count in the app was updated correctly. The one in the xBox account was not updated (I thought it's fair enough as the level should already be included in the 301 stars)

- I played a brand new Star Club game (one I haven't played before)

The star count in the app was updated correctly. The one in the xBox account wasn't even though I expected it to be updated.

Same problem here. It seems that the issue happens after the recent update of the game.

Hopefully they will provide a new update as a patch to fix the issue.

I don't think it has anything to do with a recent update. I cannot receive automatic updates from the App Store. I must manually turn my firewall COMPLETELY off (hurray security!) and then Check for Updates in the Microsoft App Store manually. I have not updated
the Mahjong App since it was installed weeks ago. This appears to be an issue with syncing data from the Star Club part of the game that pushes the daily challenges from some other source.

Xbox app updated from 19.19.28029.00000 to 19.20.24006.0. Played for about 30 mins and then it disconnected. After that I cannot play anymore...

I have the same/similar problem on my windows 8.1 Pro with Media Center desktop. Star Club quit working after one collection and one game left on the second one. The second incomplete collection does not show up anymore and when I click on the third Star
Club collection it starts to load and then returns to start screen. I have tried the above actions several times including a reset operating system, removing various programs, disabling add-ons and deleting caches. The Daily Challenges work fine. I do
not have any other computer/program issues except Star Club. Thank you.