After migrating from Mojang to Microsoft, I lost my Minecraft account

When Minecraft stopped working, I used my Microsoft account. And this issue happened after I changed my main alias from E-Mail 2 to E-Mail 1. I can play Minecraft if I log in with my E-Mail 2.

I purchased Minecraft on my Mojang account before the migration, but I don't use my mojang account and that Microsoft account that was migrated to.

With my Mojang account (E-Mail 1) migrated to Microsoft account (E-Mail 4) I bad the Java Edition. With my first Microsoft account (E-Mail 1, now 3) I had Minecraft Bedrock Edition. And with the other MIcrosoft account (E-Mail 2, now 1) I have both Java and Bedrock.

I purchased Minecraft Bedrock Edition on my Microsoft Account (E-Mail 1, now 3) from the Microsoft Store and I purchased Minecraft Bedrock Edition on my Microsoft account (E-Mail 2, now 1) from the Microsoft Store but the Java Edition I purchased from minecraft.net. On my Mojang account (E-Mail 1, now migrated to Microsoft Account with E-Mail 3) I bought Minecraft Java from minecraft.net.

When i wrote account i meant my minecraft acc, i still have my minecrosoft acc. Its just that when i migrated to microsoft from mojang i lost the minecraft on said account, and i was wondering if i could get it back with just the receipt.

The Minecraft migration from Mojang is on a separate Microsoft account. How can I access my purchase?

Originally I bought the game with a mojang account (This was back in 2016 I think)

I then changed the email for the mojang account.

then with the migration, I migrated it to my current microsoft account that is not related to any of the previous emails.

The migration was successful and I was able to play game.

I stopped playing for a while, but after trying to log in with the same microsoft account that worked previously, minecraft was not there anymore.

Since I bought it with a mojang account, there is no record of a purchase/transaction.

hi Ricardo,

Thanks a lot but I know how how to reset my Microsoft account and this is not the problem and of course I've tried this option.

Here is the timeline:

1) Minecraft JAVA Edition bought from minecraft.net

2) Game is working with Mojang account

3) Mojang accounts have to be migrated to Microsoft account ( system announcement)

4) Migration done

5) Game cannot be used using Microsoft account after migration

6) Game cannot be used using Mojang account after migration

7) Several emails sent to MOJANG and minecraft.net for help - response: we cannot help, please contact Microsoft as this now in hands of them

8) Several emails sent to MOJANG and minecraft.net for refund - please refund as I bought the game from you and it's not working

9) I'm not able to contact Microsoft for this problem - the only channel to get in touch with Microsoft is this community

Best regards,