After logo screen, a message, then BLACK SCREEN

Discus and support After logo screen, a message, then BLACK SCREEN in XBoX on Consoles to solve the problem; My Xbox goes thru logo screen then right after gives me a message saying "sign in through guide". I push the guide button and nothing happens, just... Discussion in 'XBoX on Consoles' started by KEVA., Nov 5, 2021.

  1. KEVA.
    KEVA. Guest

    After logo screen, a message, then BLACK SCREEN


    My Xbox goes thru logo screen then right after gives me a message saying "sign in through guide". I push the guide button and nothing happens, just BLACK screen. Xbox only gives me the option to turn off Xbox, reset system or turn off controller after long press of Xbox button. Please help����‍♂️

    :)
     
    KEVA., Nov 5, 2021
    #1
  2. KEVA. Win User

    After logo screen, a message, then BLACK SCREEN

    Ok I brought up the troubleshooting screen ..what would be the next step
  3. ImAice Win User

    After logo screen, a message, then BLACK SCREEN

    Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

    So the first thing we need to do is check and see if you can bring up the Xbox Startup Troubleshooter. Try doing this for me:

    Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds, and then plug the power cord back in. Press and hold the SYNC button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Continue holding the SYNC and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the SYNC and EJECT buttons after the second power-up tone.

    When the console powers up, you will see the Xbox Startup Troubleshooter, let me know if you see it okay?
  4. ImAice Win User

    After logo screen, a message, then BLACK SCREEN

    Brilliant. Please select reset then keep games and apps. No worries, no games will be removed, just sign back in using the right account.
  5. Bazajaytee Win User

    Black Screen after Green logo screen

    Usually after a cold reboot you will get the green screen and then a black screen. That is intended. Allow the Xbox One to keep booting up for a few minutes if you haven't already left it to continue loading. I suggest leaving it for 5-10 minutes when the
    screen goes black to ensure it has had time to do what it is doing.

    If you get the error text again, make note of it and contact Microsoft Support.
  6. StayedCub8113 Win User

    Black Screen after Green logo screen

    I saw an error screen with a bunch of text in other languages the first time I turned it on. I haven't seen this screen since then. Also I have a wired connection that is pretty stable.
Thema:

After logo screen, a message, then BLACK SCREEN

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