Advanced Exchange

rikanio · Nov 3, 2018

Split from
this thread.
Click to expand...

How long did it actually take?

My Advanced Exchange order has been pending for 3 days now and can't even get hold of anyone to ask - the chat box thing seems broken at the moment :/

:)

gotchang · Nov 3, 2018

Advanced exchange

Tomorrow is the last day before I'm suppose to get an email from the advocacy team- it's been pushed back everytime I called and ask why I wasn't contacted. Been through 3 now and the latest one I received on an advanced exchange was a used one with an
error code- so if you add the total time it's been well over 3 weeks on just this last exchange. Talk to someone different everytime so they don't care what they tell you. Advocacy team can't respond because they have no solutions- I was originally told
I was one of very few people having issues but after venting in these forums you just see issue after issue. I've been on live for 6-7 yrs now and I have never had so many problems with a console- everytime I've had to call and trouble shoot or uninstall and
reinstall my disks I have told them that everything will be cool with me if you send me a working Xbox one- and that's 3 consoles with no luck. So I'm left just waiting still from this phantom advocacy team.

NonSportsGirl · Nov 3, 2018

Advanced exchange?

Problem is Akame that a lot of the time Microsoft aren't sending new consoles but refurbished ones.

Why hold the price of a new console console if they aren't providing the customer with a new console.

FreeAndSay · Nov 3, 2018

Hi there,

It would be better to chat with the official Xbox support about this by using this link: Contact Us | Xbox Support

they're available 24/7. You also able to call them and here's their contact number

Xbox Contact Informations

KLRSKIR

The Advanced Exchange is a great option. When you receive your replacement console, you will want to immediately pack up your broken console and return it ASAP, following the instructions included in the replacement package.

You would be charged the price of a console IF Microsoft does not receive your broken console within the specified time-frame. Unless you tampered with your console, you won't have any issues. In the event they determine you have tampered with the console,
and thus voided the warranty, they would simply return your defective machine, and expect you to return the replacement they sent you. My guess is that you have not tampered with the console, so no worries.

SoberLion

Yes mine arrived on Friday, it all seems ok, everything working so far fingers crossed.

Fizzle Wizzle

I'm in the same boat as you, just hoping the next one I get doesn't do the same thing

BusGod

So you got nowhere huh? No case number/reference number nothing? What did they say? Nothing? So far what I read is FedEx screwed up, they need to fix it. Don't give up, be persistent, and polite, and speak to a supervisor or manager.

BusGod

Well I would call them. Forget the email, get on the phone and ask for some assistance. 800-4-MYXBOX. Explain the situation and that your working with the Advocacy team but still haven't seen a resolution.

Good Luck!

Advanced Exchange