Advanced Exchange

Discus and support Advanced Exchange in XBoX on Consoles to solve the problem; Split from this thread. How long did it actually take? My Advanced Exchange order has been pending for 3 days now and can't even get hold of... Discussion in 'XBoX on Consoles' started by rikanio, Nov 3, 2018.

  1. rikanio
    rikanio Guest

    Advanced Exchange


    How long did it actually take?

    My Advanced Exchange order has been pending for 3 days now and can't even get hold of anyone to ask - the chat box thing seems broken at the moment :/

    :)
     
    rikanio, Nov 3, 2018
    #1
  2. gotchang
    gotchang Guest
    Advanced exchange

    Tomorrow is the last day before I'm suppose to get an email from the advocacy team- it's been pushed back everytime I called and ask why I wasn't contacted. Been through 3 now and the latest one I received on an advanced exchange was a used one with an
    error code- so if you add the total time it's been well over 3 weeks on just this last exchange. Talk to someone different everytime so they don't care what they tell you. Advocacy team can't respond because they have no solutions- I was originally told
    I was one of very few people having issues but after venting in these forums you just see issue after issue. I've been on live for 6-7 yrs now and I have never had so many problems with a console- everytime I've had to call and trouble shoot or uninstall and
    reinstall my disks I have told them that everything will be cool with me if you send me a working Xbox one- and that's 3 consoles with no luck. So I'm left just waiting still from this phantom advocacy team.
     
    gotchang, Nov 3, 2018
    #2
  3. NonSportsGirl
    NonSportsGirl Guest
    Advanced exchange?

    Problem is Akame that a lot of the time Microsoft aren't sending new consoles but refurbished ones.

    Why hold the price of a new console console if they aren't providing the customer with a new console.
     
    NonSportsGirl, Nov 3, 2018
    #3
  4. FreeAndSay
    FreeAndSay Guest

    Advanced Exchange

    FreeAndSay, Nov 3, 2018
    #4
  5. KLRSKIR Win User

    Advanced Exchange

    The Advanced Exchange is a great option. When you receive your replacement console, you will want to immediately pack up your broken console and return it ASAP, following the instructions included in the replacement package.

    You would be charged the price of a console IF Microsoft does not receive your broken console within the specified time-frame. Unless you tampered with your console, you won't have any issues. In the event they determine you have tampered with the console,
    and thus voided the warranty, they would simply return your defective machine, and expect you to return the replacement they sent you. My guess is that you have not tampered with the console, so no worries. :)
  6. SoberLion Win User

    Advance exchange

    Yes mine arrived on Friday, it all seems ok, everything working so far fingers crossed.
  7. Fizzle Wizzle Win User

    Advance exchange

    I'm in the same boat as you, just hoping the next one I get doesn't do the same thing
  8. BusGod Win User

    Advanced exchange

    So you got nowhere huh? No case number/reference number nothing? What did they say? Nothing? So far what I read is FedEx screwed up, they need to fix it. Don't give up, be persistent, and polite, and speak to a supervisor or manager.
  9. BusGod Win User

    Advanced exchange

    Well I would call them. Forget the email, get on the phone and ask for some assistance. 800-4-MYXBOX. Explain the situation and that your working with the Advocacy team but still haven't seen a resolution.

    Good Luck!
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