Advanced Exchange - Old Unit

Lower serial number doesn't mean it's a refurb. It means they created backstock to be able to handle inevitable exchanges.

Thanks again Flipsy, I setup the advanced exchange and my new unit should be here on wed. Hopefully it works better...

Thanks for reply. Have gone for the Advanced Exchange/Repair program. The new unit works perfectly. Sending this duff one back

Just a quick one for anyone who has used the Advanced Exchange, I was under the impression the UPS driver took my old console in the box but he didn't seem to think so, now I'm stuck with the old unit packaged up and ready to go, anyone else had this problem,
do I ring them to arrange collection or go through the website? Thanks

The Advanced Exchange is a great option. When you receive your replacement console, you will want to immediately pack up your broken console and return it ASAP, following the instructions included in the replacement package.

You would be charged the price of a console IF Microsoft does not receive your broken console within the specified time-frame. Unless you tampered with your console, you won't have any issues. In the event they determine you have tampered with the console,
and thus voided the warranty, they would simply return your defective machine, and expect you to return the replacement they sent you. My guess is that you have not tampered with the console, so no worries.