Adult account sign in issue

Your account must have a parental account attached to it. You would need to sign in with the parental account.

Hi, is your account under parental controls ?

If that's the case then the parental account will need to sign in and change any restrictions on your account.

If that's not the case and your account is an adult account and you also have a child account signed in that has content restrictions set then those restrictions will also affect the adult account until the child account signs out.

support.xbox.com/.../child-and-adult-signed-in

Have you tried signing in an adult account or any other account other than theirs to see if this happens with that one as well?

I have. There is one adult account and three kids accounts. Two of the kids accounts wont stay signed in. The adult account and other kid account will stay signed in.

What happens when Adult 1 tries to load up the game?

Does it give the message asking if you are sure you own this game or app and if so sign in with the account that purchased it?

When the child account is accessing it is adult 2 signed in at the same time or is child account the only account signed in?

If the child account can access it without the adult 2 being signed in that is very weird.

If not then you want to make sure that adult 2 has that console set as their profiles home console.

Once that is set then all the profiles should be able to play the game without account 2 being signed in.

Thank you for enquiring my question however my issue is that i cannot sign into an adult account on the xbox which is required to change or remove a guest key- and i cannot access the guest key because iv forgotten it which is required to add an adult
account.