Ads - just go white screen without going premium how do I fix?

Same thing is happening to me for the past week. The ad makes it 5 seconds in and hangs up with a white screen. Sometimes I can get out of it and advance, but most the time it just goes back to the intro screen. Very frustrating, it like they want to force
you to go to premium.

I also have the problem. Today I was able to play 28 out of the 30 solitaire games. The last two had the ads that would not load. On the others if white screen then I would go to the next game and play ad then go back to one with
white screen and it would work. So annoying.

Always at your service Twan M, remember that you can publish in the community, and we will gladly help you another time. Good luck in your life!

Best regards,
Daniel.

I don’t know what it was because I had tried everything and even had 3 support agents unsuccessful with this issue. I just signed in and it allowed me finally so thank you so much for assistance man. Really appreciate it!

Hi Twan M! I hope you are well, delighted to be able to offer you my help!

I am very sorry that you are having this problem, with these steps below you can try to solve the problem:

Step 1. Turn off your console.
Step 2. Unplug all external storage drives from the console's USB ports.
Step 3. Turn on your console.
Step 4. Go to Settings > System > Console Info > Reset Console > Keep Games & Apps.

Just keep in mind that you will need an internet connection and your account details (email and password) to complete this process.

Note: Resetting your console to factory defaults erases all accounts, saved games, settings, and home Xbox partnerships. Anything not synced with Xbox Live will be lost. If your console has been constantly connected to the Internet and Xbox Live services, your saved data should be backed up to the cloud.

• If your console does not allow you to access the settings menu to reset it, try doing it through the troubleshooting menu. So:

1. Turn off your console and unplug it for 30 seconds.
2. Plug your console back into the outlet.
3. While the console is off, press and hold the BIND button.
4. Without releasing it, press the power button once (do not hold it down).
5. Continue holding BIND for 15 seconds.

The BIND button is the one used to bind controllers to your console.

If the troubleshooting menu appears, select "Reset Xbox" > "Keep games and apps."

If this information is useful to you, let me know, otherwise I will be attentive to continue helping you.

Best regards,
Daniel.