Additional Network Ports for Multiplayer Gaming: Wireless Headsets and Xbox One

It may need an adapter consider that headset came out in 2012

you also might need to update your controller.

Hi there White42Rhino,

Thanks for the update on the issue. If you have tried different controller and headset and the issue persists, we recommend the following:

• Connecting a compatible headset to Xbox One
• Xbox One controller and headset compatibility
• Network ports used by Xbox Live on Xbox One
  • Some game developers require you to open additional ports. You should always check the game developer's website to see if the game you're playing needs additional ports to work.

Give this a try and let us know the results.

Ports required to use Xbox Live

These ports must be open for Xbox Live to work:

• Port 88 (UDP)
• Port 3074 (UDP and TCP)
• Port 53 (UDP and TCP)
• Port 80 (TCP)
• Port 500 (UDP)
• Port 3544 (UDP)
• Port 4500 (UDP)

Note Some game developers require you to open additional ports. You should always check the game developer's website to see if the game you're playing needs additional ports to work. We've gathered some ports you might need
and have added them to the
Additional Network Ports for Multiplayer Gaming forum.

If you're connected to a network through your workplace or school, ask the network administrator to open these ports.

If you receive a NAT warning when you connect to Xbox Live, see the
Xbox One Multiplayer Game Solution

https://support.xbox.com/es-ES/browse/xbox-one/accessories/Headsets

https://support.xbox.com/es-ES/xbox-one/accessories/wired-headset-help

Did these work for you? If not contact
Offical Support.