Additional Network Ports for Multiplayer Gaming: Controller not detecting headset

https://support.xbox.com/es-ES/browse/xbox-one/accessories/Headsets

https://support.xbox.com/es-ES/xbox-one/accessories/wired-headset-help

Did these work for you? If not contact
Offical Support.

you also might need to update your controller.

Hi there White42Rhino,

Thanks for the update on the issue. If you have tried different controller and headset and the issue persists, we recommend the following:

• Connecting a compatible headset to Xbox One
• Xbox One controller and headset compatibility
• Network ports used by Xbox Live on Xbox One
  • Some game developers require you to open additional ports. You should always check the game developer's website to see if the game you're playing needs additional ports to work.

Give this a try and let us know the results.

Hello Winter,

Thank you for taking time and bringing this to our attention. Can you give us a little more information about your issue? What kind of headset is it that you're trying to use? Just to clarify did you use the same headset on both controls or test another
headset on both controls?

The symbol of a muted microphone is the sign that no headset is being detected. If the headset was being detected it would be a little headset symbol in that space. (Is it using an adapter or plugged into the control)

I recommend while you have the headset plugged in and maybe change the batteries to

Update your Xbox One Controller.

Should that have issues it can also be a NAT type issue, so I would recommend to set up ports with your internet provider.

Network ports used by Xbox Live on Xbox One

Hope this helps.

Hey there Linkscommando!

If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!