Additional authentication needed???

MRF Gamer0210 · Oct 11, 2017

I've been trying to fix this for a couple of days but nothing on google helps so it says additional authentication needed and gives me 2 options

1) the first is to authenticate now which just takes me to a page where it says there's no wifi even though there is as I'm on my phone

2) second says add alternate MAC address which when U press that it just takes me to my advance network setting I enter a MAC address manually the console restarts but it says the same message again

Anyone please help if u know or Xbox staff please I can't play on my Xbox

:)

M3tal Daz3 · Oct 11, 2017

Additional authentication

Are you connecting in a student dorm WiFi, or an apartment complex that provides WiFi to the inhabitants? It might be, that when you first connected your other devices to the network, you were presented with a welcome page,
where you had to authenticate your devices by agreeing to the WiFi's terms of use, or provide a code or password you got from your landlord or whoever runs the WiFi.

Since that has to be only once, you might have forgotten about it.

If you try to connect the Xbox One to that network, it might require you to visit the portal page again, and authenticate the Xbox access with the WiFi.

linkscommando · Oct 11, 2017

Additional authentication

How do you fix the problem

taidara · Oct 11, 2017

Are you connecting your console to a hotspot, or a guest network at a hotel, which are secured by a captive portal (authentication web page)?

The second option require you to spoof the MAC address of an already associated/authenticated/authorized device and not the MAC address of whatever interface you're using to connect your Xbox (ethernet/wireless).

Also, make sure you're not concurrently connected with the current associated/authenticated/authorized device and your console, as they use the very same layer 2 identity.

taidara

Are you connecting your console to a hotspot, or a guest network at a hotel, which are secured by a captive portal (authentication web page)?

The second option require you to spoof the MAC address of an already associated/authenticated/authorized device and not the MAC address of whatever interface you're using to connect your Xbox (ethernet/wireless).

Also, make sure you're not concurrently connected with the current associated/authenticated/authorized device and your console, as they use the very same layer 2 identity.

XBF Diego M

Hi Kevin,

Every hardware device that connects to a network has an identifier code that is called a MAC address. This is how devices recognize each other because every device has a set and unique MAC address, unlike an IP address that cycles and changes periodically.

If I'm not mistaken the additional authentication required is your internet provider asking for your Xbox's MAC address to add it to the approved list of devices that your router allows to connect to. When you select the authenticate now button, it will
not load the page since it's trying to load a secure site that your ISP would authenticate the MAC address by first signing in to your router settings.

We have seen higher instances of this happening with AT&T for some reason, but essentially you need to make sure with AT&T that your Xbox is not being MAC filtered out from your router.

Before contacting AT&T, I suggest troubleshooting the console's MAC address and see if makes the Xbox more discoverable. Go to Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear and then select Restart Now when prompted.

If that doesn't work, call AT&T and ask for assistance with making sure your Xbox is not being filtered out. The console's MAC address can be found under the Advanced settings so have that ready when contacting your provider.

Njal the Blue

Are you talking about WiFi authentication?

InsectCentaur37

Hello!

Can you share more of what exactly happens?

Thanks!

alvinmunawar

that didn't work either. any other tips

Additional authentication needed???