Additional authentication needed error - alternate MAC address solution not working

Discus and support Additional authentication needed error - alternate MAC address solution not working in XBoX on Consoles to solve the problem; Hi, I have been running into this error for two nights now. Yesterday, and today as well, I tried the solution that was posted here:... Discussion in 'XBoX on Consoles' started by Sean&, Sep 15, 2022.

  1. Sean&
    Sean& Guest

    Additional authentication needed error - alternate MAC address solution not working


    Hi,

    I have been running into this error for two nights now. Yesterday, and today as well, I tried the solution that was posted here:

    https://answers.microsoft.com/en-us...n-needed/28cadd69-6f5f-41fa-a5ba-05d5514e9af7

    But, as with yesterday, I receive the same error . Are there any other solutions I could try that have worked for others experiencing this?

    :)
     
    Sean&, Sep 15, 2022
    #1
  2. JosefLBohorquez Win User

    Additional authentication needed error - alternate MAC address solution not working

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Sean&

    Is this happening with every wifi network? Or only with your home network?
    If it's the second. Can you try sharing mobile data via wifi hotspot and check if the issue persists?

    Or, did you tried everything from this article?
    https://appuals.com/additional-authentication-n...

    ** This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
  3. Sean& Win User

    Additional authentication needed error - alternate MAC address solution not working

    Hi, I did look through that article and nothing seemed to work until I contacted the ISP. There was an issue with a router where I am staying and it seemed to effect the xbox live connection in particular.

    Everything seems to be working fine now after a quick test.

    Thanks for linking that webpage though Josef it was very helpful in diagnosing the issue!
  4. XBF Leslie D Win User

    Additional authentication needed as if alternate mac

    Hi there,

    I made your post it's own thread so we could further assist.

    In this case what I would suggest to do is to Add your Console's MAC address to your router's authorized list. Here are the steps:

    Step 1: Get your console's MAC address. Here's how:

    1. On Xbox Home, navigate to the left until you reach Pins.
    2. Select Settings.
    3. Select Network.
    4. Select Advanced Settings.
    5. Write down your Wireless MAC address.


    Step 2:Add your console's MAC address to your router's list of authorized MAC addresses.

    Note: To change MAC filtering settings on your router, refer to your router documentation or the hardware manufacturer's website. If you change your router's MAC filtering settings,
    restart your router and
    Power Cycle
    your Xbox before trying to connect to Xbox Live.

    Let us know if this helps
  5. Contra BaneZ Win User

    Additional authentication needed as if alternate mac

    I can't connect either I'm having the same issue. I can't connect at all
  6. MateusFontana Win User

    Network

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First I'm sorry you're having this problem.

    Please try the solution below if you are still having problems with authentication.

    If you are running into the "Additional authentication needed" error message or running into the error code 0x4000000000000000

    while trying to connect to your network, give the following steps to try:

    From the error message, select Enter alternate MAC address at the bottom of the screen, then select Manual

    On a wireless PC connect to the Wi-Fi network you are trying to connect your console to. Once you have connected to your wireless network, you will now need to get the MAC address (physical address) of the PC

    From your PC, open Command Prompt by typing CMD in the Cortana search box and then type ipconfig/all

    Your MAC address is listed as "Physical Address" and is shown under the Ethernet adapter Ethernet section. Copy this number down and go back to your Xbox One console.

    From your Xbox One console, enter the MAC address of your PC into the Alternate Wireless MAC address field. Once you have entered your MAC address, try connecting to your wireless network again.

    *You can check out this solution at the link below.

    https://answers.microsoft.com/en-us/xbox/forum/...
Thema:

Additional authentication needed error - alternate MAC address solution not working

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