Adding Payment Option Problem

Emperor4065 · Jan 23, 2014

my old card I was using no longer works. I got a new one and wanted to add it to my payment options. the problem is the expiration date doesn't go past 2023, my card expires 2025. is there a way around this I just don't know about? some actual help would
be nice.

:)

Mister Beep · Jan 23, 2014

Adding Payment option

Hey there CLI0829!

Sorry to hear about the locked account! For this issue, you will need to contact our chat or phone support agents through our Contact Us page. Since this is an older thread,
please be sure to post a new thread should you ever run into an issue in the future!

MonicaSalazar · Jan 23, 2014

Adding Payment option

hello rass225

for this type of issue there could be something wrong with your billing account. Call xbox support and speak with a billing specialist about the issue. 1-800-4-MYXBOX make sure you have your email handy and your cc because you will be asked for it.

onyxishere · Jan 23, 2014

Have you considered contacting phone support and seeing if they can add your card for you?

support.xbox.com/contact-us

NICE HOT BUTTER

I think the home address of the credit-card needs to be the same as the home address of your xbox account

Mister Gwyther

Have you checked out our Payment Method Sticky?

onyxishere

Have you considered contacting phone support and seeing if they can add your card for you?

support.xbox.com/contact-us

VibroPlex

Suggest you contact a Billing Agent. You can choose Option 1 after

finding your country's support line: See
http://tinyurl.com/XBLnumbers -

but a faster way to speak to a Billing Agent is to go to
http://xbox.com -

sign in there if you can - then go to

http://support.xbox.com/en-US/contact-us?xr=footnav#0:2:5

If you are not in the US then replace the red US above w/ yr country code

(i.e., CA for Canada, GB for Great Britain, et al.)

Click on Request A Call and type in a few lines explaining your issue

and you will get called back quicker than if you waited in queue on hold.

Haakan

Have you tried this guide:

forums.xbox.com/.../19164.aspx

Adding Payment Option Problem