Adding parent email to verify child’s account

Is your email
a Microsoft Account? I would recommend trying to go the other way and
add your child's account to your Microsoft Family via the parent account.

Let us know if that gives you issues as well, and we'll be happy to help find another solution.

When the Xbox asks for the email address connected to the child account put in the parents email address/password instead and it will work (parents email address being the one used to verify the child's account when it was first created or to accept changes
to the child account), I think this only happens when the parent email address is not the same as the primary account holders email address. I have just had this problem tonight. Xbox support told me of this and it worked first time

It is easy

First goto accounts.microsoft.com and sign in with the parental email

Goto manage child accounts

Then remove the said child account email

Then signin on the child account then assign an new parental email

Hi Fellow gamer,

Thanks for reaching out to the forums. We understand you are trying to create a child account. We recommend following the

guide for add a family member. We recommend trying it through the parent account as described in how to create a Microsoft account for a child. There are two different ways to verify.

A parent needs to verify the addition of the child to the family with a mobile device, PC, or Xbox One console:

1. If you select This Xbox: Enter your Microsoft account, and then follow the steps to provide consent to create the child account.
   
2. If you select Their phone/PC: You’ll be prompted for your email address. Enter it and then follow the steps in the email you receive to provide consent to create the child account.
   

Hope this helps.

Brad

Greetings VaporingSpoon!

Is the account you try to verify a child account or parent account?