Adding money to one child's microsoft balance is appearing on another child's account. How...

Just curious, was this resolved? And is this a bug or some specific conditions that must be followed to make the money appear in the balance. I have similar problem. Despite the fact that money was added to make a purchase for Fortnite, the problem seems to be purely on Microsoft side, but not xbox or anything else.

1. My child (joined to family account) wanted to purchase in-game currency. She were redirected to the request page, where she request a parent (me) to allow the purchase.

2. I received an email from Microsoft Family Safety with option to allow this purchase.

3. After selecting "Allow", I was redirect to the Family Safety app where I was asked to add money to the my child's Microsoft account.

4. I followed the steps and added money to her account. Received email with confirmation. Verified that money was taken from bank account.

5. Unfortunately, the app still shows that No Ballance on my child's account.

6. New transaction record appeared though with messages: "Money added to account €50.00" . However on the same page there is anothe record "Microsoft account balance €0.00". On the home page same thing: "No balance" but at the same time there is record that €50.00 is added.

Moreover, when I opened Microsoft Family Safety website in the browser, the balance showes €50.00. That makes everything even more confusing.

Still the purchase of in-game currency can not be completed due to absence of money in the child's Microsoft account.

It was microsoft balance, ist strange on the website it says the balance is correct and the funds have been added, but on my childs account the money isnt there. Thank you

Hello Emma,



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Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello Emma,

Thank you for posting in Microsoft Community.

I understand that you are experiencing an issue were adding money to one child’s Microsoft balance is appearing on another child’s account. I’m sorry to hear that. Here are some steps you can try to fix this issue:

1. Check the Microsoft Family Safety app: Verify that you have added the money to the correct account. If you have added the money to the wrong account, you can remove it and add it to the correct account. To do this, sign in to the Microsoft Family Safety app with your account, select the child account that you want to manage, and then select More options > Spending. Under Microsoft account balance, select Add money. Select the desired amount of money, and then select Next. Select your form of payment or click Add a way to pay.
   
2. Check the Microsoft account balance: Verify that the money has been added to the correct account. To do this, sign in to your Microsoft account, select Payment & billing, and then select Payment options. Under Microsoft account balance, you should see the amount of money that you added to the account.
   
3. 
   
4. Contact Xbox Support: If you have tried the above steps and still experience issues, please contact Xbox Support for further assistance. They will be able to help you resolve the issue. You can reach them on this link Contact us | Xbox Support. Click on Contact Us to chat with Live Support or request a callback.
   
   I hope this helps! If you’re still having trouble, please let me know we will do our best to help you resolve this issue as soon as possible.
   

Sincerely,



Microsoft Community Moderator

I set up a child account and added money to it but I forgot the password so now I cannot get the child account to log on the Xbox One to be able to use the Microsoft account balance so basically the Xbox One shows the child account but when I click on
the profile to get the gamertag set up on it it wants to password that I do not remember so basically I can't get into the account without a password and I've tried recover it and I still can't recover it is there a way to remove the child account and the
money still be on the parent account