Adding money to childs account.

I believe it doesn’t matter, should go on in the region you are in. I would try a small amount first though just to be sure.

Hiya David,

Thank you for contacting Forum support.

Sorry to hear there is an issue with the region.

Unfortunately, since the currency was already purchased it cannot be converted from one currency to another. There will be two separate balances on the account if you switch to your original region.

Basically when you purchase new currency it will apply to the correct region, but you will still have the other region balance as well (this will not add to your current balance, but it will show a septate balance).

Make sure the region on the console is set to the correct one. check out this link:

How to update your Microsoft account if you’re moving to a new country or region

Also, try to set it on
Xbox.com as well to the correct region.

Click on your profile

Select Xbox Settings

Select "Change 360 account region"

then click on your region then once set
Power Cycle your console.

Hope this helps.

I would log into
account.microsoft.com on your account and verify that your payment methods are up to date and valid under Payments & Billing > Payment Methods.. From there, check your child's account in the family tab and make sure their settings are set up to allow it.
You should also be able to try to add money to the accounts from there, and might give you more information on any error than the console, if it still comes up.

Hello Jennifer,

Sorry again for the issue with adding funds. I was able to find out it is a known issue and they are looking into it. As an ETA there isn't one. I will try to update as soon as I hear anything new.

Thanks,

Brad

Hello Jennifer,

Sorry for the issue with adding money to the account. You can try and purchase a gift card and then have your child redeem it on their account. Also when trying to make a purchase for currency try it from your child account. Usually what will happen is the
parent account will get a text/email to approve the transaction. Here is a link that might help.

https://support.xbox.com/xbox-one/security/grant-exception-child-content-limits

Thanks,

Brad