Adding Mobile number to account

Hey Darhyl,

Thank you for your detailed response!

I followed it to the letter and once again when it asks me to confirm my password after putting in the verification code. it tells me my password is wrong then kicks me to a screen saying it cant be added? Any further advise? i only have the one microsoft account

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft Rewards. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Kindly try to perform the following workarounds using the same phone number:

> Sign into your Microsoft account at account.microsoft.com
> Click on "Your info" at the top of the page, then select "Manage how you sign into Microsoft" from the left-hand menu.
> Click on "Add email or phone number" and select "Add a phone number".
> Enter your phone number and follow the prompts to verify it.

Avoid VoIP phone numbers: If you were using a VoIP (Voice over Internet Protocol) phone number previously, consider switching to a traditional mobile or landline number. Sometimes, VoIP numbers may not be recognized or accepted during the verification process.

Choose the call option: During the verification process, you have the choice between receiving a text message or a phone call for the verification code. If the text message option is not working, select the call option and enter your home phone number.

If you're still having trouble adding the phone number as an alias, it could be due to the phone number you're trying to add is already associated with another Microsoft account.

I have also experienced the same issue before. In this case, you'll need to use a different/new phone number from your own number that has not been associated with any Microsoft account yet.

You may also check this link for reference:

https://answers.microsoft.com/thread/904a08da-bafa-48a0-8c74-57df877e1787

Thank you for your kindness and understanding! Please let me know if you require further assistance.

Best regards,
Darhyl

Go here
live.xbox.com/.../billingaccountinformation

Hello,

You should be able to change the billing telephone number by visiting this page
here. If you're unable to and you entered the wrong phone number, you should be able to change it by following the directions below. There will be a wait time in resetting the
security information so any sort of account changes you wish to change like automatic renewal etc will need to be done over the phone via XBOX Support.

I can’t access any of my proofs

If all of your security proofs (phone numbers, emails, trusted PCs) are outdated or wrong, you can request to have all the proofs removed from your account and enter new proofs. Follow these steps to reset all the security proofs for your Microsoft account:

Go to Remove all security info and sign in with your Microsoft account.

Click Remove all.

Enter new, valid proofs. These proofs will automatically be added to your account once the old proofs are removed.

How long will it take to reset my security proofs? Is there a way to expedite this process?

When you opt to have all your security info removed, messages are sent to every phone and email proof on your account. This process can take anywhere from 30 days to 6 months, depending on the number of proofs on your account. This is for your protection.

The process of resetting your security proofs is designed to make sure that your account isn't being accessed by an unauthorized user and to safeguard your account information (including any credit card information associated with your account).

Xbox Support cannot expedite this process.

You have the option of creating a new account at any time. However, once your existing account is recovered, the two accounts cannot be merged (for instance, any achievements earned or gamerscore points accumulated through your new account cannot be added to
your old account).

Excellent taidara near the bottom of page 1. Quick listing of the solution and it works, along with that the addition of adding a mobile number AND another email to your account is required for xboxlive too. I didn't even know you could clear the cache,
excellent!! Bosh!