Adding Gold to my account with a past due subscription

SmallMcNapkin · Apr 27, 2020

Recently I purchased a prepaid 12 month gold card and I tried to redeem it through my account, but a message popped up saying that the action is blocked due to the past due subscription and my account is suspended. I don’t know why I simply cannot add
the 12 months to my account.

:)

SmallMcNapkin

The money would still go back to microsoft

kev edin

unfortunately. Microsoft only allow you to clear over due subscription is to add a debit or credit card im afraid.

M4TT 9

Probably beacuse a microsoft account balance could include free credit earned from microsoft rewards and they want people to pay legitimately

SmallMcNapkin

Why can’t they be paid with a microsoft account balance

SmallMcNapkin

I don’t understand why that is the only option. It would be simpler and easier for people to pay through the microsoft account and microsoft would get the money faster. It’s $15 to pay the dues and I have more than $15 on my account, just suck it out.
Thanks for replying

Adding Gold to my account with a past due subscription