Adding funds

Discus and support Adding funds in XBoX Games and Apps to solve the problem; When trying to add funds to a child account we get a message saying We are having trouble processing your payment and please go to Microsoft support we... Discussion in 'XBoX Games and Apps' started by Chadnaeve, Jul 1, 2020.

  1. Chadnaeve
    Chadnaeve Guest

    Adding funds


    When trying to add funds to a child account we get a message saying We are having trouble processing your payment and please go to Microsoft support we would like to help. There's no information on Microsoft support on how to fix the problem. All of our
    payment information is up to date and current.

    :)
     
    Chadnaeve, Jul 1, 2020
    #1
  2. XBF Ezra G Win User

    Adding funds

    Hello Chadnaeve,

    Thank you for your post. I understand you are experiencing an issue processing a payment. Please use the
    Contact Us portal to speak to an agent.

    I hope this helps.
  3. Unknowngamer1st Win User

    Money added to child’s account but not showing on Xbox

    if you added funds through gift card you can see the funds where your about to pay for the save the world. if you added funds try selecting a different payment option and you should see it.
  4. Smwutches Win User

    Xbox account balance

    To clarify, if you added funds from a gift card it usually doesn't expire. But funds added through promotions or the Microsoft rewards program do expire. Expiration dates would be given in the terms of the offer.
  5. octavarium1 Win User

    Adding Funds to Microsoft Account

    Thanks for the response.

    The option for depositing money into your wallet has been gone since the points system was removed.

    I've used the Paypal and credit/debit card methods as well as the gift cards. I would really like a system where I can deposit as much money as I would like, when I like, into a wallet without having to go to an outside source and then deal with emails and
    having to enter codes. I would welcome a clean, streamlined process for adding funds to my account.
  6. chemicalsora Win User

    Adding Funds to Microsoft Account

    I'm not sure if you can purchase x amount of money for your wallet anymore after the points system was abolished but I do know Paypal and debit/credit card are valid methods of paying for content in the Marketplace. I have used both.

    Not sure if this is an option for you, but one choice you have is to buy online gift cards via Gamestop's website. Usually, they mail it to you shortly after confirming payment.
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Adding funds

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