Adding 14 Day Xbox Live to my One Year Subscription

Hi there,

Trial subscriptions cannot be added to an account that already has a Live subscription. More info on how it works can be found here:

http://support.xbox.com/billing/xbox-subscriptions/trial-gold-subscription

The 14 day trial is limited; adding the subscription should start the clock on that subscription while elevating you to full blown XBOX LIVE GOLD.

Before I go forward with a year subscription I redeemed a 14 day subscription. I did this through the Xbox 360 and it stated I had a 14 day Gold trial. However, nothing happened. I called tech support who was not helpful. I went on line and looked at
my account and there was no record of the 14 day trial. On my 360, I am not considered gold and there is some kind of error as in my account settings it says 14 day trial but I have no gold status or abilities.

I then decided to use another one of my codes that I have never used before. Directly into Xbox Live's website, I entered the 14 day code hoping this would resolve my issues. Although the code was accepted and I was to have a 14 day GOLD trial... Nothing
changed and there is no mention of the subscription anywhere.

Lastly, I have lost trust in my entering a code. I have a one year subscription card that I can use that a family member said they would give me.... However, I believe it would just be swallowed up like the last two attempts.

Any thoughts?

Same here. I redeemed a 14-day trial xbox live code (the one I got with my day one edition). The code was accepted, but nowhere to find in my subscriptions. Hence my FUT15 online experience doesn't work.

You can try for the Bing Rewards give away. They prize is a Xbox One, FIFA 14, Madden 25 and 1 year live subscription.