Added money to my child’s account and it won’t let him make the purchase on Fortnite

Just curious, was this resolved? And is this a bug or some specific conditions that must be followed to make the money appear in the balance. I have similar problem. Despite the fact that money was added to make a purchase for Fortnite, the problem seems to be purely on Microsoft side, but not xbox or anything else.

1. My child (joined to family account) wanted to purchase in-game currency. She were redirected to the request page, where she request a parent (me) to allow the purchase.

2. I received an email from Microsoft Family Safety with option to allow this purchase.

3. After selecting "Allow", I was redirect to the Family Safety app where I was asked to add money to the my child's Microsoft account.

4. I followed the steps and added money to her account. Received email with confirmation. Verified that money was taken from bank account.

5. Unfortunately, the app still shows that No Ballance on my child's account.

6. New transaction record appeared though with messages: "Money added to account €50.00" . However on the same page there is anothe record "Microsoft account balance €0.00". On the home page same thing: "No balance" but at the same time there is record that €50.00 is added.

Moreover, when I opened Microsoft Family Safety website in the browser, the balance showes €50.00. That makes everything even more confusing.

Still the purchase of in-game currency can not be completed due to absence of money in the child's Microsoft account.

You can have your child on a controlled child account or make a family plan and put parental controls on his account by adding him to the family plan

There is no refunds for digital purchases as there is no way to return the item or ensure you deleted it

Hi Georges, thanks for your reply. Yes this child account is linked to parent account(mine) and authorized for purchases. I am trying by Fortnite V Bucks for him, but in the payment screen it always asking for adding new payment method. Same stuff we already bought with the same balance earlier without any issue.

Hello Malissa,

Sorry for the issue with adding money to the account. Have you tried just purchasing the currency on the child account? Usually when this happens the parent account will get a text/email to approve it. You may want to try a Xbox gift card also, you can purchase
them anywhere gift cards are sold. These are certain amount of money, and then the child can redeem the code on their account.

This link will help with the approval of child making a purchase.

https://support.xbox.com/xbox-one/security/grant-exception-child-content-limits

Thanks,

Brad

You can just make him his own account and sign it in on the Xbox 360. I'd also suggest making him a

child's account depending on his age, this way thing's don't get accidently purchased.