Added gift cards show up on payment and billing but in the Xbox store it still shows the...

Hi there, Joshua!

If the funds was successfully added to your account, you should be able to see it from your payment options: https://account.microsoft.com>; Payments and Billing> Payment options.

The currency of the gift card should be the same region with your Microsoft account in order for the funds to show up when you complete a purchase from the Store.

Thanks for the update! The link you provided should still work. Let us try to further troubleshoot this, have you tried adding your Vanilla Gift Card to your account first before trying to purchase the DLC?

I suggest to add it first via https://account.microsoft.com/billing/payments page or on your account. Once it is added, try to buy the game again to see if your Vanilla gift card will show up on the list.

Hi Petra! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with redeeming an Xbox gift card.

Kindly try to confirm if the gift card was successfully redeemed on your son's account by signing in to his account on account.microsoft.com > payment and billing > order history > select the date of range when you redeemed the gift card.

If it doesn't show up, this means that the gift card was redeemed on a different account.

If the gift card shows up, try to go to his account on account.microsoft.com > payment and billing > payment option.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi there! My name is Stephanie and I'm more than happy to help you out!

Please verify if the 100$ worth of Xbox gift cards were successfully redeemed on your account by signing on to account.microsoft.com > payment and billing > order history > then select the date of range when you redeemed your Xbox gift cards.

Also, check if the 100$ balance is showing in your account by signing into account.microsoft.com > payment and billing > then payment option.

If the balance and the order transaction for the gift cards are not showing up, it means you are using a different account. Please check your other Microsoft accounts to locate your 100$ Microsoft balance.

If the transaction and balance are showing up on your account, logout from Microsoft store then use the same account to log back in to Microsoft store and search for the game you want to purchase.

Once you're done, let me know the results.

Kind regards,
Stephanie

Hello @BretS., I hope everything is going well for you!

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming