Added child to family through an Adult account, still wont allow download of GTA V for Xbox S

Hey there, Gabe Henehan

Welcome to the Microsoft Community.

The status code you are getting is telling you that the user is not in a family. Please can you check to see if your son is in your family by visiting the Microsoft family page here: Microsoft Family Safety

You can view this article on how to add family members on Xbox: Create a child account and add family members on Xbox | Xbox Support

Hope this helps,

Nathan

Hi leon,

Thanks for your post. An adult account can be added to a Microsoft Family as a child, and will be treated as such. Allowing the owner of the family to adjust permissions to the adult account that would be considered a child account after being added to the
family. For more information on Microsoft Families check out:
Microsoft Family

I hope this helps, thanks again!

Hi Evopwr! My name is Ricardo an independent advisor ready to help you with this situation!

Being the organizer of a Microsoft family doesn't change the child status of the account, the family organizer needs to be an adult account the child account must be added as a child account thst will allow the adult account to manage this settings

There is no work around.

Whether an account is an adult or a child is determined by the date of birth when an account is originally setup.

When an account is under the age of majority it is required to have an adult account attached to it.

Once an account reaches the age of majority the adult account would need to sign in at account.microsoft.com/family and remove the child from the family and at that point it would be put into its own family as an adult.

The thing is this if an account is removed from a family and is still a child account based on its date of birth when it was originally setup the account will not be able to do anything including sign in on an xbox console till it is added back to a family
as a child.

There is two ways that MS determines if an account is a child account.

1. DOB on the account when the account is originally setup.

2. If it is in a family as a child account.

Until an account reaches its 18th birthday from the DOB when it was originally setup it is REQUIRED to be in a family as a child account.

It will NOT always graduate to an adult account once it hits 18 sometimes you have to sign into any adult account at account.microsoft.com/family and remove the child account from the family at which point
it will be put into its own family as an adult

Keep in mind that it will allow you to remove the child account from the family even if the DOB is under 18 but the child account will NOT be able to do anything until its added back to a family as a child
account.

So in your situation the first thing I would try and do is sign into the adult account at account.microsoft.com/family and remove the child account from the family and see if that fixes your situation.