Add funds to child’s account

In a family group, the primary account can add funds to a child account, but funds cannot be transferred between accounts otherwise.

Hello Billy Matthews1,

Thank you for writing to Xbox Community Forums.

We could not really imagine how important it is for you to be able to rectify this issue at the soonest possible time. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your device and applications. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team.

1. Visit to the following link: Contact us | Xbox Support
   
2. Select the " See Contact Options" or "Request a Call" button
   
3. Select the following drop-down menu options in the following order:
   What are you having trouble with? - XXXXXXXX
   What's the issue? -XXXXXXXXX
   
4. The third box will ask you to describe your issue. We suggest something along the lines of "Unable to redeem code due to missing digits on gift card" and then select the "Next" button.
   
5. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
6. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   

We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.



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I wish you a good day!



Kind regards



Xbox Forum Moderator

Microsoft Community

Thanks. Tried contacting support but didn't get anywhere with it.

Tried online chat and couldn't speak to a person so tried to phone and it cut off.

But thanks.

Is there a previously unpaid balance on the account?

I would advise you to contact Xbox Billing Support. They have the technical resources to deal with this situation.

Best,

Nozzle