Add a child to Xbox family

Hello PhilipBasgal,

Thank you for posting on the Xbox forums. We understand that you are interested in changing a child account to an adult account. Once an account has been established as a child account, it cannot be changed to an adult account until the child turns
18. The best way to manage the child account is to
add it to a family. This requires an adult account to add the child account to the family. Once the child account has been added to the adult account's family, the child account will be able to access online features. Be sure to let us know the results!

https://beta.support.xbox.com/help/Family-Online-Safety/child-accounts/add-family-member-on-xbox-one

Hello!

Is it possible that the account that you're trying to change the settings on could be a child account? If that is the case then you would need to long onto an adult account and add the child account to its family to be able to adjust the settings for the
child account. Take a look at this support article regarding adding a child account to a family.:

How to add a child to a family account. Then also take a look here to learn about adjusting the settings themselves:Xbox One online safety
and privacy settings for parents and children

Hope this helps!

Let us know with a reply.

Hi there Nixinova,

Thanks for the reply. In reference to your question, I recommend checking out this resource article with the steps on how to add a family member :

• Add a new member to your family on Xbox One
  
  
• How to add a child to a family account
  
  
• Family Features
  

Try this out and let us know the results.

Brad

Hi there Marius,

Thanks for the reply. In reference to your question, I recommend checking out this resource article with the steps on how to add a family member :

• Add a new member to your family on Xbox One
• How to add a child to a family account
  
• Family Features

Try this out and let us know the results.