Active Game Pass Subscription on a locked account. Cant enter phone number

Hi Mentum!

There's a chance that your subscription will still be continuing. You may contact your bank to make sure that the recurring billing is cancelled for that account.

You may submit an account reinstatement request instead through this link https://www.microsoft.com/concern/accountreinst...

usually, some accounts are locked for unusual activity also update any outdated info you have for account backup emails or phone numbers.

1-An activity that violates the Microsoft Services Agreement was detected and your account was locked.

Unlocking your account

Select Next and we'll send a verification code to your phone. After entering the code, you will have access to the account again.



2-I have problems starting anywhere



3-I already tried several numbers and it doesn't give me the email option since I made the account in outlook and I can't even enter there

The 30 day lock down period is a security measure implemented on one account. Since you are unable to verify ownership by entering a verification code sent to the original phone number attached on the account, the system applied the lock down so if there
is any chance, for example, that you are not the account owner, the real owner will be able to revert back the changes since he has access on the original phone number attached to it.

Game Pass isn't exclusive to the US. I'm in Canada, and I have it.

"An active Game Pass subscription is required to play games. Some games may be available only to account holders 18 years and older. Games and the number of games offered may vary over time and by country/region, and may not be available in all locales."

https://support.xbox.com/billing/xbox-subscriptions/xbox-game-pass-faq