Achievements Gone / Succès disparus

Discus and support Achievements Gone / Succès disparus in XBoX Games and Apps to solve the problem; English : Hello, Yesterday my gamerscore was about 270 000 G and now i am at 155 174 G. I was surprised to see that all my XBOX ONE games... Discussion in 'XBoX Games and Apps' started by thomas boissy, Mar 27, 2020.

  1. Achievements Gone / Succès disparus


    English :

    Hello,

    Yesterday my gamerscore was about 270 000 G and now i am at 155 174 G.

    I was surprised to see that all my XBOX ONE games achievement was gone (all the XBOX ONE games in my list - and there are many - are now at 0/1000 G).

    Only my XBOX 360 games achievements still remains and those of the XBOX ONE game i was playing at the moment the problem came up.

    Is there something i can do ? Someone can help me ?

    Thanks in advance.

    Français :

    Bonjour,

    Hier mon gamerscore était d' peu près 270 000 G et maintenant il n'est plus que de 155 174 G.

    J'étais surpris de voir que tous les succes de mes jeux XBOX ONE ont disparus (tous les jeux XBOX ONE de ma liste - et il y en a beaucoup - sont 0/1000 G).

    Seuls les succes de mes jeux XBOX 360 et du jeu XBOX ONE auquel je jouais quand le problème est survenu, sont toujours disponibles.

    Il y a-t-il quelque chose que je puisse faire ? Quelqu'un peut-il m'aider ?

    Merci d'avance.

    :)
     
    thomas boissy, Mar 27, 2020
    #1
  2. thomas boissy Win User

    Achievements Gone / Succès disparus

    Hello, just did, nothing change.

    I guess the problem is not just on my console but my overall account. When i login on the Xbox phone app or the website i'm at 155 174G too :/
  3. {Parity} Win User

    Achievements Gone / Succès disparus

    Try removing your profile and then add it back to see if that helps.
  4. XBF Crystal P Win User

    JEUX DISPARU [GAMES GONE]

    Hi there Zaidens,

    Thanks for keeping us updated on the issue. As mentioned by XBF Leslie, Brad, and Steven, try the following steps to contact customer support:

    1. Log into Support.Xbox.com
    2. Scroll down, Click on Contact Us
    3. Step 1: Choose the category - Xbox or Xbox on Windows 10
    4. Step 2 : Ask a question
    5. A new window will pop up
    6. Type in contact Support - you will receive different options, such
      as:
    • Message with an Xbox Gamer
    • Call me back ***
    • Ask the Community

    Unfortunately, here in Xbox Forums, we do not have the appropriate tools to further assist. As recommended please
    contact customer support for further assistance.

    Hope this helps.
  5. XBF Steven R Win User

    JEUX DISPARU [GAMES GONE]

    Hey there Zaidens.

    Sorry for the confusion!

    If you're having problems getting in contact with support, I would say that when prompted to speak to a virtual representative, that you decline so that you are offered different support options on the
    contact us page.

    Now, I would like to also clarify that you should not need a new code.

    If you had redeemed a code on your account, the licenses should be applied to it through our services including any game DLC. If it's on the One, it should also save your saved data as well. If the game disappeared, or got uninstalled, it should come up
    in the "Ready to Install" section of Games & apps.

    If the game does not come up in Games & apps, then I would make sure that you are signed in the account that the game was purchased through by checking your order history at

    account.microsoft.com
    or on the console at Settings> Account> Payment & Billing> Order History.


    Hope all this information was helpful.

    Thanks for reading!
  6. Zaidens Win User

    JEUX DISPARU [GAMES GONE]

    Y'a pas plus loin que 3 mois …

    ____________________________________

    [Translation - There is no further than 3 months... ]
Thema:

Achievements Gone / Succès disparus

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