Achievements are in the wrong language!

Hi Everyone, I spoke with a customer service via online chat for the good part of an hour today and came up empty handed.

Basically, the achievements of certain games (both digital and disc versions are affected) come up in the wrong language. It goes without saying that the region settings are all set up for English/US. We tried clearing the persistent cache, doing a hard
reboot, and removing the profile from the Xbox One. No result. In my case, I am currently in Austria, and the error results in some game's achievements being in German, rather than the expected English.

Interestingly, the achievements are all in English when they pop upon being earned, but when snapping the achievements or opening the dedicated app then both the unlocked and locked achievements are in the wrong language.

I'm happy to answer any questions, and would welcome a fix.

Best,



:)

 

Achievements in the wrong language

Some (or the case of some games all) of my achievements appear in spanish despite all the language settings set to english uk. Can someone please tell me how to fix this?

 

Achievements wrong language

Hi!

If you reset the language on the console, you can try deleting the console cache with the

power cycle system. You should also delete your profile from the console and re-download it again.

 

Hi wolf,

this is something that's popped up before - it sounds like its might be a localisation issue where achievements will apparently display in the language where your IP locates you.

I have a couple of things for you to try - if you use a VPN to connect your console back to the US do they then show in English? Also try to view your achievements in using SmartGlass app on your phone and see what language its in.

 

Quick addendum to the above! I checked on xbox.com and your achievements for The Wolf Among Us and Wolfenstein both appear for me in English

 

Hi SadisticZeus,

Thank you for your reply! I really appreciate it.

Yes you are right, it is an IP address localisation issue. I have not yet connected the xbone via a VPN, tbh I haven't figured out how to do that yet with a router. However I do have a VPN on my Nexus 6 and found that using the smartglass app without the
VPN resulted in German achievements, but as soon as the app was refreshed with the VPN on the achievements were back in English. So it's a fix, and thank you for that. I hope Microsoft fix this, as it's clearly an unintended result. It makes little sense
that one sets the system language and yet you are confronted with a foreign language.

Just out of curiosity do you have a suggested method for running the Xbox via a VPN? Will this affect my multiplayer or my streaming speeds?

Again, thanks for the assist.

Best,

.

 

Hi wolf,

glad you had success using your phone to check your achievements!

As for VPN - the easiest way is probably to grab a router drop the VPN details into that (whatever the provider gives you) and then connect your xbox to the router. Not all VPN's are unlimited speed and some have bad latency issues - which will ruin multiplayer.
The biggest downside being that you will probably have to pay quite a bit for a decent VPN provider and its probably not worth it even for an annoying UI issue!

 

Achievement languages are based on your IP location on the Xbox One for some reason. The locale setting on your console won't change the achievements language.

It has been submitted to feedback.xbox.com but who knows if/when Microsoft will address that particular issue.

 

I have the EXACT same problem as the OP.

I bought an XBox one only a few weeks ago and the only 2 games I have so far are Forza Horizon 2 and World of Tanks, both digital downloads, and the problem happens with both games.

When an achievement pops up during a game itself it is in English but when I look through my list of past achievements they are in French! I live in the Dutch speaking part of Belgium and I suppose the Xbox thinks my native language is French. Wrong, I
don't even understand it very good.

I have never had this problem on a PC or my PS3 before, only on Xbox One (I never owned a 360).

Also, I am forced to put my Xbox system language to Dutch because otherwise payments are all wrong.

Microsoft, please separate Xbox system language (or regional settings) from billing information. I prefer to have everything on my Xbox in English. No Dutch and no French! On a PS3 this worked as a charm, I'm sure you guys can do better in 2015 than Sony
already could in 2006.