account wasen't found

Thank u very much I really thought that hear was the official help.

Have a good day

Are you sure that that email address is the one associated with your account? Have you tried contacting official support?

Please follow the steps below to reach out to the live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hey for some reason I wasen't able to reply so this is my alt account. So I was trying to say how do I find out which account is being backed up by my main account

But it Wasen't me who change it it was my friend who came over for the day

It might be because of the demand of people constantly downloading the game. I personally think that it is a xbox glitch. Sadly it wasen't fixed in the April update.