Account was used to buy 3 15£ giftcards and I get no help from xbox support

khilan verma · Feb 7, 2023

I received 3 emails on 3rd Feb 2023 saying I had made 3 purchases which I did not make and I asked xbox to help me they refused, so much for online safety being such a big company and not checking properly, a verification check could have saved me 45£, was wondering whether you guys could help me find out which account used the gift cards as this is fraud and will be reported to the police

:)

DeniqL

Of you have you can ask for a refund here

https://support.xbox.com/en-US/forms/request-a-...

I'm afraid tracking the account would still not be possible though

DeniqL

Oh, you have the purchases on you order history?

khilan verma

I've tried asking for a refund but since whoever purchased it using my account used the giftcards I cannot get refunded for this, that's what xbox customer service are saying

khilan verma

Yes, I've tried that one, thank you for your help btw

khilan verma

But since it was a purchase made from my account I'm entitled to that information, no?

Account was used to buy 3 15£ giftcards and I get no help from xbox support