Account was reset

Dongzheng Su · May 28, 2023

When I logged into my Microsoft account using my email address, I was asked to create a new account, but I already had the account Sanji5941. I am now logged in using the exact same email address, but my account is now SanJiS233 is a brand new account. All my purchases from my previous Sanji5941 have all disappeared, but I have all my purchases in my email. And I can still receive the ad push to my Sanji5941, but when I log in with the exact same email address, it's a brand new account as SanJiS233!

:)

omgitsbees

Don't cheat and this won't happen.

JimPlowman

You got reset due to a glitch.

If you do not have a backup save on a USB drive or the Cloud storage, it is gone for good and you will have to restart.

Theefsane1905

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Hi I can not activate my Gold membership *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** I entered this account 5 times and I want it to be new.I want to use your family account.

Theefsane1905

Are my accounts zero I can not play my Gold membership and other games.

WattyNuela

I understand, Dongzheng. I recommend you in that case trying to recover the account using one of the methods provided in the article below. If you linked a phone number with the account you're trying to access, use that instead:

https://answers.microsoft.com/en-us/outlook_com...

You can try to use the recovery form as well:
https://support.microsoft.com/account-billing/h...

Account was reset