Account was hacked, it's been over 2 months and no real word from support, what should I do?

Hello ben treible,

Thank you for posting in Microsoft Community.



We understand that you are trying to access a hacked account, and we you already contacted our live support team about it. I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the provide you steps for account process from support article.

If you did not receive any update from the dedicated support team about this concern. Please try our tool for compromised account - How to recover a hacked or compromised Microsoft account - Microsoft Support.

Should issue still persists, please reach out back to our support team for further clarification about the form you filled out for them.

Account recovery is in your hands, we hope you will be able to access it back.



Sincerely



Microsoft Community Moderator

Good day!



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

If your account has been hacked, you should be contacting Microsoft support directly. Head on over to
www.xbox.com/.../contact and under Billing and Memberships you should find a link that says "Account Compromised or Stolen". You should be able to request a call from support here.

Unless a main website or service has been hacked - like PSN, it's not a hack ok.

Phishing, NOT a hack

Social engineering, NOT a hack

Giving someone your LIVE ID to someone else and then losing your account,
NOT a hack

Using dodgy software or websites offering free points and what not, then losing your account, still
NOT a hack.

Signing up for various suspect websites using the same email address and password for LIVE. then losing your account. still
NOT a hack.

If EA was compromised and it held your Windows LIVE ID, this is technically a hack, but it's EA that would have been hacked, not Xbox LIVE. When I say 'hack' I mean a real, sophisticated website or server attack. A hack in the literal sense of the word.

no, he was hacked. The exact same thing happened to me only i didnt get my account back yet, and its been over a month since i contacted support