Account verification form repeatedly unsuccessful, I have the account password and info but...

Discus and support Account verification form repeatedly unsuccessful, I have the account password and info but... in XBoX Accessibility to solve the problem; I've been trying to sign into my old Xbox account online through the Microsoft account associated with it. However, I lost access to that email years... Discussion in 'XBoX Accessibility' started by Thomas Blakey, Mar 31, 2025.

  1. Account verification form repeatedly unsuccessful, I have the account password and info but...


    I've been trying to sign into my old Xbox account online through the Microsoft account associated with it. However, I lost access to that email years ago.

    I still have the account password and have been logging in online using the password without issue. Yet now Microsoft has asked me to verify I'm the account owner by sending a code to the email. Since I don't have it I've been filling out the account recovery form. I fill out all relevant info but have been repeatedly unsuccessful for days now.

    Please help me, I don't want to be unable to access this Microsoft account.

    :)
     
    Thomas Blakey, Mar 31, 2025
    #1
  2. XBF - Drew Win User

    Criei um conta no Outlook.com para jogar no xbox game pass

    Hi paula moreira netto asterio,

    Have you tried to reset the password?

    Do you have two-step verification enabled?

    If two-step verification is not enabled and the password reset doesn’t work, the online recovery form is the only way to recover a lost account, this Xbox Article has a section at the bottom that says "Recover your Microsoft account online" and it includes steps on how to complete the recovery form, but also tips on how to handle recovery form questions. The recovery form can be completed every 24 hours if an attempt is unsuccessful. Security is taken very seriously, and that means that a lot of information is required for an account to be recovered. I

    Best regards,

    XBF Drew

    [This text is machine translated and may not be an accurate representation of the original post]
  3. ngocphi Win User

    Need help recovering Windows Live ID; phone support is useless

    Ok two things first it isnt required that you set password reset options or secret question and secret answer

    They do help in reseting passwords

    Verification isn't required for prepaid purchases only for validation or changing account info

    Noone can use drivers license info as verification except for age

    You have to pass verification before you can get any info from an account

    If you know the windows live Id you can goto the windowslivehelp.com and contact customer support

    Which is the updated form that redshift mentioned

    You can fill out the form to reset an windows live Id even with an invalid reset email

    And list the extra info but they would need the windows live Id
  4. kyle_m4496 Win User

    Password recovery form unsuccessful

  5. Brian Garrard Win User

    Why won’t Microsoft help and How do I contact management that can help me?

    Get a message from Microsoft to tell me they have found unusual activity on my account. I go to login into my account to fix my information. I login with the correct password. They ask for verification via phone number. The phone number I have on file no longer exist so I use the verification form. Fill out the form and says cannot confirm. Rinse and repeat.
  6. XBF Diego M Win User

    can't sign in

    Hi Brysen,

    Unfortunately you need to know your account password to sign in. There is no way to sign in without a password. If you have forgotten your password, you can try to reset the password if you can pass account verification. Here is information on how to reset
    your password:
    https://support.microsoft.com/help/4026971/microsoft-account-how-to-reset-your-password


    If you can't pass verification you will need to fill out an account recovery form and attempt to verify your account with this form. Here is the best information for that:

    https://support.microsoft.com/help/17875/microsoft-account-recover


    I hope this helps.
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