Account transfer did not receive my rewards points

Hi Fellow gamer,

Thanks for reaching out to the forums. We see you have issue with rewards points. Some things may take time to transfer. You can submit a

rewards request form. Make sure to explain all that happened.

Thanks,

Brad

Hello BetraydHeRO,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Only purchases from the Xbox Store are eligible for Xbox Live Rewards. The Ghost Recon offer was a special offer for MicrosoftStore.com purchases, but that offer required the purchases of a physical hard copy, which was stated in the FAQ:

Which items are eligible for this offer?

To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

• Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits



Since your purchase was made digitally, it was not eligible for that offer. Since your purchase was not made from the Xbox store, it was not eligible for MyVIP, or for any offers. For example, the FAQ for MyVIP clearly states purchases must be made from
the Xbox store:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

oh and I received an email saying lots of people were having this promotion problem. And rewards has added the points to check my account, which I did, no points added

I hope they start getting to these. Seems there are several who received the email. I'd just as soon have my points transferred to Microsoft rewards

While this should be in the other forum section, an important note is that rewards points are only transferred to your account once your reach 100+ points in rewards, and they are given to you on specific days of each month.

If you are over 100 points or more but it is after the day of deposit you will not receive them until the following month.