Account switching from child to adult

Hi Oliver,

Thank you for posting in Microsoft Xbox Community. I understand that you want to change your child account to an adult account.

If you are an adult but have the wrong birth date on the account, you need to change the account information as if you were a child.

Sign in to your Microsoft account, as if you were a child

https://go.microsoft.com/fwlink/?linkid=2253028

Select Learn more about parent/guardian consent at the bottom of the information prompt.

On the next screen, click Update account information .

If prompted, enter your name and click Update .

Next, you will see the screen to update your date of birth.

Regards,

Alvaro

Hello, Braydon! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

Just to clarify, is your friend's account linked to a family account that is managed by a third adult?

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

How long ago did the Child account switch to an Adult account?

Hey Gal thanks for taking the time to bring this issue to us!

Unfortunately if the account is set up as an adult there isn't a setting to change to revert it to a minor account, we understand how frustrating this can be and the best bet would be to set up a

passkey (to prevent purchases). This would be the best bet to prevent any unwanted purchases but that's about it. Give it a shot and let us know if we can further assist in this or any other issues or concerns!

Hey Gal thanks for keeping in touch!

Unfortunately as previously stated, it isn't possible, the best bet would then be to make a new

Microsoft Account for him. Hope this helps!