Account Susspention Help?

Hi there,

I use the tools provided and muted/block the user since it doesn't matter who starts it, if the code of conduct is broken and the incident is reported, the person that broke the rules is the one that will get the suspension.

I recommend reading the information on the
Enforcement site to be familiar with the tools that are provided to all users. Especially since the enforcement team does not use the forums and only they can respond to enforcement actions. They are only contactable via the case review process at the Enforcement
site: https://enforcement.xbox.com

When dealing with any user on live that messages you with a bait message such as what was received,
DO NOT respond. Use the tools and go on with your business.

I am I the bad guy? p.s, who wouldn't of done the same.

Hey josephsherman

Thank you so much for taking the time to post this on the Xbox Forums.

As stated by Xbox Forums Ambassador
Smwutches, the only thing you can do about this suspension would be to get ahold of the enforcement team, and file for a case review. To do this, follow these steps:

1. Sign in to enforcement.xbox.com with the account that received the enforcement action and select the large box with an
   orange hammer icon, or visit your
   Enforcement History.
2. Find the enforcement action that you wish to have reviewed, and select
   Apply for Review.
3. Read the Case Review Terms of Use and agree by clicking the checkbox and selecting
   Agree.
4. If you are already eligible for a Case Review, select the green arrow icon. If you are not yet eligible, you will be presented with a short questionnaire. These questions help gauge your understanding of the Code of Conduct and associated
   policies. Upon successful completion of the questionnaire, select the green arrow icon.
5. Provide any details (up to 500 characters) regarding the enforcement action that may help XBLPET conduct a more complete investigation. This may include context around the activity or content that received enforcement, information about your game
   activity, or any other facts that you believe are worth noting. When complete, select
   Submit.
6. After submitting, an Xbox Live Policy & Enforcement agent will begin a thorough review of the enforcement action. This includes reviewing available data and re-examining evidence that contributed to the enforcement, taking into account any new details that
   you have provided.

As there is no further information that we can provide for you, we will now be locking this case.

Thank you for being part of the Xbox Family, and I hope you have a wonderful day.

For information about your suspension and to see about submitting a case review, you would need to go to http://enforcement.xbox.com If you run across other players who are violating
the rules, report them and block communications with them.

Hi Lewis, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I apologize, but just a friendly reminder that for enforcement action there is a dedicated team that handles them which is the enforcement team. There is no direct contact with them, only by reporting and filing a case review.

Is your son added to your family group? If yes, to help you I would recommend signing in to https://enforcement.xbox.com to get more details along with checking if your son is eligible to file a case review.

If he is not added to your family group, ask him to sign in to https://enforcement.xbox.com to check the details of his suspension.