Account suspension

NoraSan Vicente Fuentes · Aug 20, 2018

hi, my boyfriend had his account in 2 xbox but he never used one, the case is that microsoft put the “somebody is using your account” message and block it, now he cant use the mail or any game because of this, and microsoft doesnt allow him to take it
back because the phone number is too old, there is anything we could do to contact microsoft or to recover the account ? Please help, he cant use his profile to send any message or to play

:)

mt1210 · Aug 20, 2018

XBox One Account Suspension

My account was suspended due to a sensitive individual not being able to win a race mission/simulation in GTA 5. My son has not touched nor altered the X-Box 1 but yet is being accused of cheating by running people off the road during a race. The object of a race is to win ! Please enlighten me how a game filled with, violence, sexual innuendos and gore be classified as a game with rules when you can shoot and kill police. This is such "BS" !!!!!!! I will never buy another X-Box game and when subscription runs out, I will not renew. I knew I should have purchased a PS4 !!!!!!!!!!!!!! I am truly pissed !

On top of that - You have to answer questions that covers the code of conduct just to get a case review. I have better things to do with my time than to answer questions. Everyone playing Grand Theft Auto should be mature or if not supervised.

DarenD · Aug 20, 2018

XBox One Account Suspension

Ha had to have ago to see what people have said about our account. 4 unsporting and 2 cheater in last 6 months. Just can't work out how my 7yr old daughter is rigging Roblox games?

FAKIR101 · Aug 20, 2018

you should call microsoft directly at 18004myxbox and speak with a representative

bowski477 · Aug 20, 2018

You would need to contact official support at support.xbox.com/contact-us for further assistance on account recovery if he doesn't have access to the phone number.

NoraSan Vicente Fuentes · Aug 23, 2018

you should call microsoft directly at 18004myxbox and speak with a representative
Click to expand...

So i just have to call 18004 or how, im sorry i dont know how, just calling to the phone 18004 ? And thank you so much

NoraSan Vicente Fuentes · Aug 23, 2018

You would need to contact official support at support.xbox.com/contact-us for further assistance on account recovery if he doesn't have access to the phone number.
Click to expand...

I already tried that but we cant recover the account, im sorry, i dont know how to recover it, thank you so much but what else can we do ?

Ambassador Zer0 · Aug 23, 2018

you should call microsoft directly at 18004myxbox and speak with a representative

So i just have to call 18004 or how, im sorry i dont know how, just calling to the phone 18004 ? And thank you so much
Click to expand...

Do you live in the US? Numbers may vary by Region.

NoraSan Vicente Fuentes · Aug 26, 2018

you should call microsoft directly at 18004myxbox and speak with a representative

So i just have to call 18004 or how, im sorry i dont know how, just calling to the phone 18004 ? And thank you so much
Click to expand...

Do you live in the US? Numbers may vary by Region.

No, we are in Mexico, do you know the phone number for asistance ?

bowski477 · Nov 5, 2018

No, we are in Mexico, do you know the phone number for asistance ?
Click to expand...

Hours of Operations: Monday-Friday: 09:00AM-9:00PM

Saturday and Sunday: 10:00 AM - 6:00 PM

Phone number: 001 800-2660068

Contact page Soporte técnico de Xbox One | Soporte técnico de Xbox 360 | Soporte técnico de Xbox Live y Facturación

Daft Badger

Sounds like you have more than one account on your console & one of the accounts has been suspended.

As using a secondary account to avoid a suspension on your main account is against the code of conduct then a console privilege suspension was issued to stop you from doing this.

The console suspension wont show on the enforcement site brandiesel linked but the account suspension will.You can appeal the account suspension if eligible,not the console suspension though.

Daft Badger

Console suspensions are issued to stop people using a secondary account to avoid a suspension on their main account,which is against the code of conduct.

As mentioned,console suspensions can not be appealed & should end at the same time as the account suspension.

Daft Badger

Sounds like a console privilege suspension.

Using a secondary account to avoid a suspension on another account is against the code of conduct so console privilege suspensions are issued to stop people from doing this.

One of the accounts on your console must be suspended & due to the console suspension all other accounts on that console will have the same restrictions as the suspended account but will work on other devices which is why your account works on your cousins
xbox.

The console suspension should end at the same time as the account suspension ends.

M3tal Daz3

An account suspension completely blocks the affected account from being able to sign in to the Xbox Live service for the duration of the suspension. Account suspensions are issued for a specified duration, often of 1, 7, or 14 days, though egregious or repeated
violations can result in a permanent suspension.

Daft Badger

Sounds like a console privilege suspension.

These are issued to prevent someone from using a secondary account to avoid a suspension on their main account which is against the code of conduct.

Your other accounts will work on other devices,not just your sons xbox while the suspension is in place.

Your son can appeal the account suspension if eligible via the link gds 1972 posted but console suspensions can not be appealed.

Account suspension