Account Suspension Lifted But Not Really...? Part 3

The gamertag in question is: (Removed by Moderator-Personal Information)

This is the THIRD TIME I am asking about this, as my questions continue to be ignored and not answered correctly.

My account was suspended for using a code I purchased on g2a for Gold.

I submitted a review and the suspension was "lifted" from my account as I provided the receipt of said purchase from g2a to the enforcement team's agent, Crimson.

The "lifted" suspension is only showing on the website and not on any other device.

I have tried troubleshooting with the help of THREE different support agents, to no avail.

The methods that were tried are as follows: Removing, then recovering, said account to my console. No dice. Next was signing out, powering off, removing power cable, and waiting 5 minutes. Nothing. The next step was to post on this lovely forum, with the
same asinine response from two "agents" to contact the enforcement team through my case review. Well, since the suspension was "LIFTED" I can no longer talk to the agent, a "Crimson", to look into this kerfuffle.

According to the website, all systems should be a go, HOWEVER, my xbox continues to tell me that I am still suspended and cannot use any social functions.

I find this increasingly frustrating as I received this suspension, after over TEN YEARS on xbox live with ZERO problems or complaints against my account.

Why is this so damn hard for anyone to figure and why is the enforcement team hidden from ANY sort of communication to help me?

I will post screenshots if need be of what I am dealing with.

:)

 

Account Suspension Lifted But Not Really...? Part 2

It allowed you to add the account back to the xbox after removing it?

 

Account Suspension Lifted But Not Really...? Part 2

I can't reach them there, there is no way for me to contact them as the ticket or suspension or whatever you call it is closed and there is nothing I can do to get in contact with them. I don't know how many more ways I can say it, I CAN'T CHAT WITH THE
ENFORCEMENT TEAM BECAUSE THE ISSUE HAS BEEN "RESOLVED". When in all reality, nothing has happened.

 

No one here can help you. I assume when you provided the proof to the XBLPET member crimson you had some sort of contact point with them as to my knowledge you cannot link an image via the Case Review process. Have you tried that point of contact

 

There was no point of contact given. The only way I was able to chat with the agent was through the actual case review itself.

And if no one here can help me, then why would TWO separate agents tell me to post here?

 

Hey there Mantian801

Sorry to hear you are running into this. If you have already had confirmation that your Suspension has been lifted but are still running into some problems accessing your Xbox Account. I would advise you request a callback from our

Customer Support Team so that we can have this issue reviewed and resolved for you.

I hope this helps!

{{XBF Erick}}

 

Case Review
Hello,
Mantian801

Thank you for contacting Forum support

Sorry to hear about this ongoing issue but we do recommend enforcement.

Please go to enforcement.xbox.com for more support or try to file for a

Case Review

If the account does not show the account is banned as stated by the post above contact a live agent to escalate the case.

Thank you!