Account suspension & lack of transparency

MrBarackObonga · Jan 12, 2018

Hello, I've recently received a account communications suspension on my Xbox live account and find the lack of transperency very disturbing.

Let me begin by saying, I've been a Xbox live member for somewhere around 10 years straight and have invested thousands of dollars of my own hard earned money and countless hours of my time in the service. I am a fan of the Xbox live service aswell as Microsoft
as a whole.

However, today I returned home from a tough day at work. All I could think about was getting online and chatting/playing games with friends as I always do (some of which I haven't seen in years as we have our own separate lives now)... Only to be greeted
by a notification about a account suspension which prevents me from playing/speaking to my friends, for an undisclosed reason.

I found the notification surprising given that I haven't been on Xbox playing in over a week because I've been busy with work. Confused, I decided to look into the matter and contact Xbox support (which i would soon figure out is INFINITELY easier said than
done). So I Checked my suspension details and was left with no explanation or answers only more questions.

After checking the details, a "questionaire" was brought to my attention. Apparently, I needed to finish a quick survey/questionaire in order to have my case reviewed. Already a little irritated with the current lack of answers and transparency, aswell
as this overly intricate means of resolving these issues I proceeded to the questions.

Now, I dont know where to begin when i tell you about the amount of non-sense from this point on that i had to endure. I honestly thought it was a joke...

They give you TWO, 2 attempts at completing the questions every 24 hours... If you fail ONE, 1 question you have to restart (bare in mind they only allow 2 trys a day)... If you wish to take the quiz any subsequent times they charge you a fee (I pay over
$60 a year for a membership as it is, plus games, dlc and accessories. Why do they need more from me?)

The questions are VERY vague and in some cases aren't clearly outlined in ANY terms of service (I failed a question about having a "purple avatar". As i thought an avatar was a gamerpic as it is in many games I play. Forgeting completely that it was a character
assigned to each account since Xbox 360. I was completely unaware of the infraction of changing a avatars colors and also unaware of its possibility. However now that it's been brought to my attention i question whether or not it violates xbox TOS. As it seems
a little discriminatory against purple people.... I also failed another question that stated "if I receive enough complaints I'll probably be banned even if I didn't do anything" to which I replied "yes" aside from the fact this is a widely accepted notion
in the community. It is NOT specifically discussed in the TOS.

How about instead of jumping through all these hoops and answering your -in my humble opinion- stupid questions about my knowledge of the TOS(or lack there-of). How about instead; give a clear, concise explanation of the infraction made/how long the ban
or suspension will remain in effect. And just maybe provide questionaire free/hassle free case reviews FRER of charge to your PAID subscription members. Since that kind of is what they are paying for.

Regards,

MrBarrack0bonga

:)

AmuricanPatriot · Jan 12, 2018

Microsoft is trash - banned AGAIN

The OP definitely violated the CoC with his messages, but he has a point about the lack of transparency in terms of the Case Review and getting a hold of the XBLPET.

KLRSKIR · Jan 12, 2018

XBLPET QUEBEC rules. lol!

The suspensions forum in no way exists for our entertainment, rather for transparency for those who need answers from Policy and Enforcement.

bowski477 · Jan 12, 2018

Avatar color can only be altered by outside means. Thus breaking the terms against system tampering. Contrary to the widely accepted thought, it only takes 1 report for a user to be investigated by the enforcement team. The more
complaints on a user does not mean they will get banned. This is outlined on the

Enforcement website itself.

The enforcement team does not use these forums. So the only thing you can do at this point is wait for another chance to take the questionnaire or wait for the ban to lift.

bowski477

Avatar color can only be altered by outside means. Thus breaking the terms against system tampering. Contrary to the widely accepted thought, it only takes 1 report for a user to be investigated by the enforcement team. The more
complaints on a user does not mean they will get banned. This is outlined on the

Enforcement website itself.

The enforcement team does not use these forums. So the only thing you can do at this point is wait for another chance to take the questionnaire or wait for the ban to lift.

TaylorTGOD

This lack of communication and transparency is rivaling Bethesda lol.

ngocphi

Incorrect.You are always told the reason for a ban/suspension.

As per the ToU/CoC you forfeit all digital content,remaining gold etc. if you are permanently banned.You agreed to this when starting your account.

As long as your xbox is you home console you can still use a banned account & it's content while not connected to live,you can not re download that content though.

You get enough warnings so if you lose your content due to your account getting banned there's no one to blame but yourself.

You are told the general description of what your ban falls under. I.E. harassment or communications. However you are not told anything other than that.

You're incorrect Daft, if that were to happen in the real world you would file a police report and it would be considered theft. I don't know how people don't see something wrong with this issue.

It's not considered theft omg

What you are talking about has no bearing on police

One you violate any house rules the house can with the full authority of the law kick you off and remove your access

Ask any police officer what private authority means

It applies to the laws.of the land any private network can enforce their rules

You break. Them they have full authority to remove you

Daft Badger

Incorrect.You are always told the reason for a ban/suspension.

As per the ToU/CoC you forfeit all digital content,remaining gold etc. if you are permanently banned.You agreed to this when starting your account.

As long as your xbox is you home console you can still use a banned account & it's content while not connected to live,you can not re download that content though.

You get enough warnings so if you lose your content due to your account getting banned there's no one to blame but yourself.

Ghost SFOD

Incorrect.You are always told the reason for a ban/suspension.

As per the ToU/CoC you forfeit all digital content,remaining gold etc. if you are permanently banned.You agreed to this when starting your account.

As long as your xbox is you home console you can still use a banned account & it's content while not connected to live,you can not re download that content though.

You get enough warnings so if you lose your content due to your account getting banned there's no one to blame but yourself.

You are told the general description of what your ban falls under. I.E. harassment or communications. However you are not told anything other than that.

You're incorrect Daft, if that were to happen in the real world you would file a police report and it would be considered theft. I don't know how people don't see something wrong with this issue.

Account suspension & lack of transparency