Account suspended when I wasn’t playing

xPaca · Oct 21, 2017

I have had issues with trying to submit a case review not working then it bans me for 24 hours I’ve talked to a supervisor then his supervisor then his manager who couldn’t do nothing for me so I need help.

:)

xWaVe Sporex · Oct 21, 2017

Please help?

My account is temporarily suspended and I wasn’t the one who sent the message. How do I fix this?

jake rules 04 · Oct 21, 2017

Suspended for no reason

I was suspended for no reason it wasn’t me who violated the rules so I think someone has logged into my account without my convent so I would like some help plz

Smwutches · Oct 21, 2017

The enforcement team are the only ones who handle suspensions and they do not use the forums. Submitting a case review is the only way to contact them. If you were given a 24 hour suspension, it is not eligible for a review and all you can do is wait it
out. Investigations take time, so the suspension would not have been issued the same day as the action. It could be for something that took place weeks before.

Smwutches

The enforcement team are the only ones who handle suspensions and they do not use the forums. Submitting a case review is the only way to contact them. If you were given a 24 hour suspension, it is not eligible for a review and all you can do is wait it
out. Investigations take time, so the suspension would not have been issued the same day as the action. It could be for something that took place weeks before.

kattan15

Yeah I know a lot of people have been telling me to wait 24 hours but it’s been about 30 hours and nothings changed and it doesn't say I have a permanent ban all I had was a 2 day console suspension but it was never lifted and it’s been 3 days also I was at my friends house and when I signed on to my account after the 2 day suspension my account wasn’t suspended but when I try to use my xbox is says it’s still suspended.

JakeBrowne

When i bought the content i was able to use it on a different account but one day it wasn’t there on my second account

TravyPatty Caraballo

It definitely wasn’t because it worked for awhile and it wasn’t put on the wrong account because when I open the game through there, there’s no character or progress and when I go to the account with other dlcs there was progress made so the dlcs worked in the account at one point I just don’t know why their no longer on it because on the one their supposedly on there’s no way for me to use it since there’s no character

austinborland

When I went to go and play my game it said that my account was suspended which I knew that from 3 days prior it was at that time just for communication reasons which would’ve been fine but I’m not sure why they decided to suspend me online days after they
originally suspended me. But I’m pretty sure when I went to go play it just said my account was suspended, I just dont get why playing online is suspended if its not listed under the suspension list on the enforcement page.

Account suspended when I wasn’t playing