Account suspended for a debt

ThickPeregrine2 · Jun 20, 2019

Hellow, my account is suspended because I have a debt in my xbox live subscription, so I can’t use my account until I pay my debt. My question is How many time do I have to pay the debt in my account? Is there a limit of time or I can pay whenever I want?

:)

Eggnogga

Your account will be suspended until you pay off the debt.

Allebas

Your welcome and feel free to come back to the forums with any questions you have. We are here to help!

ThickPeregrine2

Ok, thanks for the information

ScheduledAbyss8

If you buy a subscription and you don't want money to be stolen every month you can always turn off automatic billing.

Allebas

Also, after you pay off your current balance owed you have to cancel your Xbox Live gold subscription before the due date if you don't want to be charged.

How to cancel your Xbox subscription online

Sign in to the Services & subscriptions page of your Microsoft account using the button above.
Select Payment & billing under the subscription you’d like to manage, and then select Cancel. If you don't see your subscription, make sure you’re signed in to the correct Microsoft account for that subscription.
Follow the on-screen instructions:
1. If recurring billing is on, an option to end your subscription on its expiration date will be displayed, which will turn off recurring billing. An option to end your subscription immediately may also be available, depending on your subscription’s status.
2. If recurring billing is off, a message will confirm that your subscription is already paid up through its expiration date.
3. If your subscription is past due or suspended, you must pay the past-due balance before canceling. See the Important note above.

You can buy an Xbox Live gold card or an Xbox gift card to buy a subscription is you don't your want credit/debit charged. J

With a Microsoft or Xbox gift card, you let the lucky recipient choose the gift they want. There are no fees or expiration dates, and
either card can be used to buy:

Subscriptions including Xbox Live Gold, Xbox
Game Pass, and Xbox Game Pass Ultimate
Popular games, apps, and add-ons
Latest movies and the hottest TV shows
Accessories and devices like Xbox One and Surface

To redeem a gift card you received, go to microsoft.com/redeem. For more ways to redeem gift cards and codes, see How
to redeem an Xbox code.

Account suspended for a debt