Account suspended because of payment option.

Discus and support Account suspended because of payment option. in XBoX Games and Apps to solve the problem; The title says it all. Wont let me sign on unless I have updated payment option, problem is I have 2 months left and my bank is dry at the moment. Why... Discussion in 'XBoX Games and Apps' started by XGN Gungnir, Jan 1, 2014.

  1. XGN Gungnir
    XGN Gungnir Guest

    Account suspended because of payment option.


    The title says it all. Wont let me sign on unless I have updated payment option, problem is I have 2 months left and my bank is dry at the moment. Why is my account suspened?

    :)
     
    XGN Gungnir, Jan 1, 2014
    #1
  2. nin3three
    nin3three Guest
    suspended because of payment options

    So i tried to sign in to live yesterday and i get a message saying "your account has been suspended due to a problem with your payment option.Please use a different payment option or update your current information in account management." but when i try
    to add a new credit card on billing.microsoft.com it says it cannot complete the operation and the bank said it should work fine,but what i dont understand is what are microsoft charging me for anyways because i still have 2 months gold left??
     
    nin3three, Jan 1, 2014
    #2
  3. Mister Gwyther
    Mister Gwyther Guest
    Suspended because of payment option?

    Striker: just call up phone support in your region (support.xbox.com/.../contact-us.aspx) and they will help you sort out what you owe and need to pay.
     
    Mister Gwyther, Jan 1, 2014
    #3
  4. Killerbee OWN
    Killerbee OWN Guest

    Account suspended because of payment option.

    Hello @Jagd Defore!



    The best thing you could do is contact
    Xbox Support     since they will have to look into your account/billing information.



    Hope this helps!
     
    Killerbee OWN, Jan 1, 2014
    #4
  5. Killerbee OWN Win User

    Account suspended because of payment option.

    Hello @Jagd Defore!



    The best thing you could do is contact
    Xbox Support     since they will have to look into your account/billing information.



    Hope this helps!
  6. Mister Gwyther Win User

    Suspended because of payment option?

  7. Mister Gwyther Win User

    suspended because of payment options

    If you have a billing violation on your account, you will need to settle the balance with phone support.
  8. nin3three Win User

    suspended because of payment options

    can someone please tell me why my credit card isnt being accepted or at least how long this suspension will last?
  9. Koda ST 592 Win User

    Suspended because of payment option?

    Your account was suspended because the credit or debit card option you previously had on your account did not have enough money to cover your subscription. You will have to PAY that as well as add an additional subscription before being able to use that
    account once more.



    Please Note: Using subscription codes will not solve the problem. You will still have to pay your backlogged payments before being able to use that account.
Thema:

Account suspended because of payment option.

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