Account Suddenly Lost

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Sinnamonsnow

Unfortunately it seems that everything points to a compromised account, in this case the options available for you to try and recover it, are in the link below :

https://support.microsoft.com/en-us/account-bil...

Hope you can recover your account as soon as possible

Greetings from another Microsoft user

The only reason you should lose Gold by promoting an account is if you were part of a Family Pack. Promoting takes you out of the Pack.

If you've just suddenly lost your Gold subscription, you probably should contact phone support so they can review the account and get that replaced.

Ok.

I check my emails,

I became gold at 27/6/2013 with a 13month membership.

6/12/2013 I change my region and an email notifies me that 8 months has been exchanged from my subscription to Xbox LIVE Subscription Transfer in Greece.

And today 15/3/2014 Im silver!

I must have 5 months more...

I went to account.live.com/ billing/memberships and I have a mail that says that my subscription transfer cancelled today. Why?

Hi Meadhlyn. Your tenure will be unaffected.

it happens to me too, i dont know what to do, bofore i change was something telling that i was not gonna lose my subscription !

but im lost, i still have 11 months to go !